Hello, I guess you could use procmail before delivering the message to OTRS, there's an old thread that talks about the same topic: http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html
Another choice could be using postmaster filters Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 2 August 2012 08:34, Stefano Ricci <stefano.ri...@riccimatic.com> wrote: > hi to all.... i search a way to do this configuration in my sitauation... > > in a previous configuration (only local database, no active directory for > agents and customers) OTRS filter email from unknow customer... only if > your email is in database the system open the ticket... > > now i put in config.pm some code to verify the credentials of a customer > in local database an more active directoris... > > on web interface an unknow user can not login and open tickets, but if i > send email from an unknow address the system read the email and open the > tickets... > > any idea? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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