Re: [otrs] Survey add on module

as...@cat.co.za; User questions and discussions about OTRS. > Subject: Re: [otrs] Survey add on module > > Hi Jason, > Survey is meant to send requests to customers not agents. Out of the box it > won't work for your idea. > > If you really need it and you're willing to

Re: [otrs] Survey add on module

Thanks, I will do that. -Original Message- From: Johannes Hoerburger [mailto:johannes.hoerbur...@otrs.com] Sent: 24 February 2014 12:25 PM To: jas...@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] Survey add on module Hi Jason, Survey is meant to send

Re: [otrs] Survey add on module

Hi Jason, Survey is meant to send requests to customers not agents. Out of the box it won't work for your idea. If you really need it and you're willing to spend some money on it, pls contact sa...@otrs.com for an enquiry how much a custom development would cost that would enable sending survey

Re: [otrs] Survey add on module

Hi All I would like to use the survey add on for my own support people who handled or interfaced with our customers. So the survey is not going out to the customers, but to the person who dealt with the support ticket. I also want to do this for our RMA queue. I would like to ask my guys 4

Re: [otrs] Survey module permission

Hi Carlos, Our version is 3.1.10. After receiving your email, I tried again using sysconfig and it worked. Sorry, dont know why it didnt work first time I tried. Thanks for your help. --- Ibsen Em 01/11/2012, às 10:38, Carlos Andrés Gallego Arboleda escreveu: > Hi Ibsen, what version of OT

Re: [otrs] Survey module permission

Hi Ibsen, what version of OTRS are you using. In the version 2.4.* is a bug but in the 3.0 and 3.1 you can use a sysconfig configuration, for every option you can use an ACL based on user group permissions. Carlos. 2012/10/31 Ibsen Vila > Hi, > > Does anyone know how to enable de survey module

Re: [otrs] Survey

Hello, I believe you can include on the body of the survey notification any of the variables that are available for any other otrs notification. At least we have include the ticket number, I guess the rest of variables are also available El mar 7, 2012 5:37 p.m., "Wagner" escribió: > Hello, > >

Re: [otrs] Survey Modul code error 2.1.1

Just as a heads up: http://bugs.otrs.org/show_bug.cgi?id=8238 "We've now applied the fix and will release a new Survey version soon. In the meanwhile you can fix your existing v2.1.1 Survey module by replacing this file: /opt/otrs/Kernel/Output/HTML/Standard/AgentSurveyEditQuestions.dtl with t

Re: [otrs] Survey

it's actually pretty simple, but did the job as my client needed :) 2011/8/10 Muhammad El-Sergani > Got it the first time don't worry.. But found it too small to be described > otherwise :-) > > //M > > > On Wednesday, August 10, 2011, Wagner wrote: > > I don't think you got the link, so here i

Re: [otrs] Survey

Got it the first time don't worry.. But found it too small to be described otherwise :-) //M On Wednesday, August 10, 2011, Wagner wrote: > I don't think you got the link, so here it is: > https github_com/orusdev/OTRS-Survey-Answer > > > 2011/8/10 Wagner >> >> It's not so small to be pasted he

Re: [otrs] Survey

I don't think you got the link, so here it is: https github_com/orusdev/OTRS-Survey-Answer 2011/8/10 Wagner > It's not so small to be pasted here... > > I wanted to make it in perl, would be the best way to include it inside > otrs code, but I know nothing about perl, and how I needed it ASAP,

Re: [otrs] Survey

It's not so small to be pasted here... I wanted to make it in perl, would be the best way to include it inside otrs code, but I know nothing about perl, and how I needed it ASAP, I developed it in python. Also, If anyone knows where is the file that creates the survey for the user, would help a l

Re: [otrs] Survey

Copy and paste the contents? :-) Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 9:04 PM, Wagner wrote: > Well, I think everything is working, including the script > > how can I send it here? > > - > OTRS

Re: [otrs] Survey

Well, I think everything is working, including the script how can I send it here? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/li

Re: [otrs] Survey

One thing I noticed... I changed the configuration file back to the original, to send the Survey when closed and got the same behavior, just sent one survey (the first). No more requests were created or sent to the user, if I created another ticket from a different user, it works, but only once a

Re: [otrs] Survey

Just tried it now, created a ticket, and set the state to waiting confirmation, it sent the survey, then I created another ticket, and did the same process, it didn`t send the survey, created another more 5 tickets, and none of then sent the surveys. What could it be? 2011/8/5 Leonardo Certuche

Re: [otrs] Survey

Did you restart apache after that? Did users empty cache before trying? **Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 5 August 2011 16:07, Wagner wrote: > Leonardo, > > When I changed the file you said, It worked, but just once, one user > received the survey, the others

Re: [otrs] Survey

Leonardo, When I changed the file you said, It worked, but just once, one user received the survey, the others didn't What could it be? May I send you the file? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

Re: [otrs] Survey

I haven't been able to test yet, maybe at night I have some news but shall explain what I did: I've created a simple survey with a yes/no question, something like: "has this issue been solved?" If the user answers "yes", a external script that I've developed that runs every X minutes in cron, cl

Re: [otrs] Survey

At the risk of making this a 'me too' thread, I would also be interested in that piece of code. Perhaps, once tested, you can publish it somewhere and alert us here? Regards, Arnold. Op 5-8-2011 15:50, Leonardo Certuche schreef: Sounds great! Please let me know how it goes, I'll be glad to h

Re: [otrs] Survey

Sounds great! Please let me know how it goes, I'll be glad to have the part you developed :) Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 5 August 2011 06:20, Wagner wrote: > I'll try that, > > the waiting part to close the ticket, I've already developed, after

Re: [otrs] Survey

I'll try that, the waiting part to close the ticket, I've already developed, after I test it, and validate, I'll sent you if you like :) I've made a script to do that :) Thanks for the help 2011/8/4 Leonardo Certuche > Hello, > > You can change the source code to suit your needs. > > Go to th

Re: [otrs] Survey

Hello, You can change the source code to suit your needs. Go to the file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm Find the lines: # get ticket data my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $Param{TicketID}, ); *return 1 if $Ticket{State

Re: [otrs] Survey Module - Not Sending Survey

f *Daniel Zamorano > *Sent:* Thursday, February 24, 2011 4:38 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Survey Module - Not Sending Survey > > > > Hi Parag Bhalerao, > > As Nils said this is an error already detected and if you follow th

Re: [otrs] Survey Module - Not Sending Survey

OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is triggered because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need to

Re: [otrs] Survey Module - Not Sending Survey

Sent: Thursday, February 24, 2011 4:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, As Nils said this is an error already detected and if you follow the link to the bug that he posted, there says that this is

Re: [otrs] Survey Module - Not Sending Survey

e questions with type Radio or Checkbox. > > > > GoodWills > > > > *Parag Bhalerao* > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On > Behalf Of *Nils Leideck > *Sent:* Wednesday, February 16, 2011 9:31 AM > *To:* User questions and discus

Re: [otrs] Survey Module - Not Sending Survey

ry 16, 2011 9:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote:

Re: [otrs] Survey Module - Not Sending Survey

Dear Parag, this is another bug in the BETA version: http://bugs.otrs.org/show_bug.cgi?id=6850 Cheers, Nils On 15.02.2011, at 19:21, Parag Bhalerao wrote: > I installed new survey module 1.2.92 and I am getting proper link in the > survey email. However I am not able to add questions in the

Re: [otrs] Survey Module - Not Sending Survey

-boun...@otrs.org] On Behalf Of Daniel Zamorano Sent: Monday, February 07, 2011 6:30 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Hi Parag Bhalerao, This is a bug already fixed please use the new version of survey module 1.2.92 which wi

Re: [otrs] Survey Module - Not Sending Survey

> *Parag Bhalerao* > > * * > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On > Behalf Of *Parag Bhalerao > *Sent:* Monday, February 07, 2011 3:49 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Survey Module - N

Re: [otrs] Survey Module - Not Sending Survey

Monday, February 07, 2011 3:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey Module - Not Sending Survey Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] Survey Module - Not Sending Survey

Is there a place to see list of all the sent surveys? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Parag Bhalerao Sent: Monday, February 07, 2011 3:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Survey

Re: [otrs] Survey Module - Not Sending Survey

: Re: [otrs] Survey Module - Not Sending Survey Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche

Re: [otrs] Survey Module - Not Sending Survey

Hello Parag, Google is your friend. Please check the following links: http://lists.otrs.org/pipermail/otrs/2009-March/025925.html http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 7 February 2011 14:

Re: [otrs] Survey body should come in HTML

Hi Pradumna, It's just not implemented currently. We do have an open issue for it in our bug tracker, see here: http://bugs.otrs.org/show_bug.cgi?id=4784 If you need it **now** please contact en...@otrs.com to discuss what we can do for you on a commerci

Re: [otrs] Survey Help

You need to break the time up into smaller units. Try .01 and smaller and it should send out with every closure. GIAC Security Leadership Certification (GSLC) -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kevin Bednar Sent: Saturday, June

Re: [otrs] Survey Help

Ok, I found the answer by changing the SendPeriod. It seems it doesn't like a period of zero, but setting it to a fraction higher (like 0.02) seems to work and it now seems to send the surveys properly. I do have 2 questions: 1) Does anyone know the default expiration time of the survey/key when s

Re: [otrs] Survey

Hi Maretta, Please take a look at http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html Leonardo Certuche On 23 March 2010 11:46, Alexander Halle wrote: > Marretta, Rosanna wrote : > > Thank you for your info, where do I create the survey, I.e. add the >> questions to ask? >>

Re: [otrs] Survey

Marretta, Rosanna wrote : Thank you for your info, where do I create the survey, I.e. add the questions to ask? Hi Rosanna, I'm sorry, I don't remember the steps but it was straightforward to use and easy to find. To start there should be a new survey icon in the toolbar. Regards Alexander

Re: [otrs] Survey

: Re: [otrs] Survey Marretta, Rosanna wrote : > How do I use the survey tool? Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to

Re: [otrs] Survey

Marretta, Rosanna wrote : How do I use the survey tool? Hi Rosanna, AFAIR the survey module automatically sends a questionnaire to a customer if he has closed a ticket and hasn't received a questionnaire within a defined time interval. So you have to define a questionnaire and set the time

Re: [otrs] survey module

in event i have (TicketStateUpdate|StateSet) Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore wrote: > Yes, I've got the surveys set as Master.. they just never trigger... the > system is not getting as far as trying to send them. > > Tw

Re: [otrs] survey module

Yes, I've got the surveys set as Master.. they just never trigger... the system is not getting as far as trying to send them. Two follow-ups.. Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} >> look like yours? What logging happens when a survey is sent? I have no log ent

Re: [otrs] survey module

ahh, when make the survey dont forget to change the survey to Master. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote: > > Related to this, can those of you with working surveys share what the > correct trigger (SurveySendRequest

Re: [otrs] survey module

$Self->{'Survey::NotificationBody'} = "Estimado Usuario, Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención y nuestros servicios. Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado de la Universidad. :///public.pl?Action=PublicSu

Re: [otrs] survey module

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all. This is what I see in sysconfig. $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|State

Re: [otrs] Survey Module again

Is there any way to force a survey send? Anyway to increase the debugging level? Are any files created during the survey process and where do they go? What does a good survey trigger look like in otrs.log? Walter R. Moore wrote: > I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is

Re: [otrs] Survey Module again

I have *increased* Survey::SendPeriod: from 0 to 0.0001, but it is still not triggering the survey send-out. Maurice James wrote: > Set that number to that is smaller than 0. Use a number like .01 or .001. > This should make a survey go out with every ticket that you close from now > on. That numb

Re: [otrs] Survey Module again

Set that number to that is smaller than 0. Use a number like .01 or .001. This should make a survey go out with every ticket that you close from now on. That number represents the number of days that should pass before the system send out a survey. If you enter 1 only 1 ticket survey will be sent o

Re: [otrs] Survey module how to use it ?

Hi Jeremy, It helped a lot ! At least with these explanations, I have been able to test the survey feature :) The big "lack" is having a link or a drop down menu to send the survey or not when closing a ticket or even at everytime ... maybe in the future :) Thanks a lot for these explanati

Re: [otrs] Survey module how to use it ?

There is no real manual for the survey module. I have, however, found a German wiki translated through translate.google.com that has some info but no steps. http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=

Re: [otrs] Survey On-Demand

Hi, Sorry to bother you but as I see that you are using Survey module under OTRS. Would you mind explain me a bit how to use it please because I found no informations at all about it nowhere on forums or docs or otrs website and I'm still wondering how to use it properly ? Quick and brief

Re: [otrs] Survey Module 1.0.17

Hi Rene, Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? The survey that you would like to be sent must be set to Master. By

Re: [otrs] Survey Module 1.0.17

Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? Att. Rene Abdon. >>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/2008 06:23 >>> Hi Re

Re: [otrs] Survey Module 1.0.17

Hi Rene, Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. There is no documentation, but I can give you a short explanation. You can only have one Survey set to be s

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

I don't know of Windows installation of OTRS but I would advise you to change Log Type to File rather than Syslog on Windows Best regards, Laurent MINOST Cece Yaya Sudarya a écrit : Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the si

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error : Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTR

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Hi, This has nothing to do with a reply to survey module informations but ... Did you go properly through all installation steps as defined in the documentation on otrs.org website : http://doc.otrs.org/2.2/en/html/c267.html Basically, Admin login/password are defined through the installer.p

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

Dear Laurent, Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have rein

RE: [otrs] Survey for Public Anytime

If you go into the Sysconfig, you can go into the survey modules config options and set the timeout, the email that the user gets, and so forth. Once you've done that, which it is set by default, once a customer has a ticket status changed they should get an email directing them to take the survey.

Re: [otrs] Survey Module

Dan Gardiner wrote: > Hello All, > > We are running OTRS 2.2.1 over WinXP > > I am looking for the Survey Module... I've been all through the cvs website > but haven't found the scripts... I assume they are perl scripts. Am I > missing something? Could someone post the link to add-on modules? > E

RE: [otrs] Survey Package in OTRS

Search the previous threads. I had this question answered for me once before. Look in your sysconfig and change the amount of time between surveys sent to a number value less than the whole number 1. i.e .01 or .001 or even .0235. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL P

RE: [otrs] Survey Tools

Search the archives. This was answered a few months ago. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marcos Kamada Sent: Wednesday, March 28, 2007 9:10 AM To: otrs@otrs.org Subject: [otrs] Survey Tools How can I use the Survey Tools? There is some Adm

RE: [otrs] Survey Modules

You must shorten the days between surveys to a number les than 1. For example .01 You must always make sure that the survey that you want to go to customers is set to Master. I cant believe the developers could not put such a simple set of instructions in the manual. _ From: [EMAIL

RE: [otrs] Survey Module

Hello developers how do you use the survey module? How do you get it to work _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny Sent: Friday, December 15, 2006 5:29 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Sur

RE: [otrs] Survey Module

Of Maurice James Ny Sent: Friday, December 15, 2006 4:29 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Survey Module Does anyone have any experience with the survey module? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]

RE: [otrs] Survey Module

Does anyone have any experience with the survey module? _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Maurice James Ny Sent: Monday, December 04, 2006 5:42 PM To: otrs@otrs.org Subject: [otrs] Survey Module Does anyone know how to use the survey module? I have it