You can also install LimeSurvey for this purpose.
On Mon, Feb 24, 2014 at 5:33 AM, Jason Marshall <jas...@cat.co.za> wrote: > Thanks, I will do that. > > > -----Original Message----- > From: Johannes Hoerburger [mailto:johannes.hoerbur...@otrs.com] > Sent: 24 February 2014 12:25 PM > To: jas...@cat.co.za; User questions and discussions about OTRS. > Subject: Re: [otrs] Survey add on module > > Hi Jason, > Survey is meant to send requests to customers not agents. Out of the box it > won't work for your idea. > > If you really need it and you're willing to spend some money on it, pls > contact sa...@otrs.com for an enquiry how much a custom development would > cost that would enable sending surveys to the last agent that dealt with > the > ticket instead of customers. > > Kind regards > Johannes Hoerburger > > Am 24.02.2014 um 11:14 schrieb Jason Marshall <jas...@cat.co.za>: > > > Hi All > > > > I would like to use the survey add on for my own support people who > handled or interfaced with our customers. So the survey is not going out to > the customers, but to the person who dealt with the support ticket. I also > want to do this for our RMA queue. > > > > I would like to ask my guys 4 questions to rate the customer's support > level in order to provide the customer accurate channel partner discounts. > > > > Can this be done? > > > > Any other add on module that might get me closer to the above. I know I > can do time accounting, but I think we have too many support staff on the > field not entering data into the OTRS system. I would rather work on an > average to get a more accurate figure per customer over a defined period. > > > > Kind Regards, > > Jason Marshall > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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