Hi Jason, Survey is meant to send requests to customers not agents. Out of the box it won't work for your idea.
If you really need it and you're willing to spend some money on it, pls contact sa...@otrs.com for an enquiry how much a custom development would cost that would enable sending surveys to the last agent that dealt with the ticket instead of customers. Kind regards Johannes Hoerburger Am 24.02.2014 um 11:14 schrieb Jason Marshall <jas...@cat.co.za>: > Hi All > > I would like to use the survey add on for my own support people who handled > or interfaced with our customers. So the survey is not going out to the > customers, but to the person who dealt with the support ticket. I also want > to do this for our RMA queue. > > I would like to ask my guys 4 questions to rate the customer’s support level > in order to provide the customer accurate channel partner discounts. > > Can this be done? > > Any other add on module that might get me closer to the above. I know I can > do time accounting, but I think we have too many support staff on the field > not entering data into the OTRS system. I would rather work on an average to > get a more accurate figure per customer over a defined period. > > Kind Regards, > Jason Marshall > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
