Yes, the one I used is presented on a video on YouTube - search for 'otrs
template' on YouTube
It applies to telephone tickets but it should be possible to modify it,
hopefully
Sent from my iPad
On 5 May 2012, at 11:10, Muhammad El-Sergani wrote:
> Thanks Robert.
>
> I had actually done so
Thanks Robert.
I had actually done so sometime ago and ended up with some OPAR package
which didn't help much, and thought the world had ended there :D
Anyways, I've search Google and I believe my quest is solved in one of the
top three results, will further investigate this and work on it ... GI
Muhammad,
I think you are looking for ticket templates
Just google it and you will find few ways to add them
Sent from my iPad
On 2 May 2012, at 12:03, Steven Carr wrote:
> I seem to recall reading an article somewhere (no idea where though) that you
> can pass the various variables in as arg
I seem to recall reading an article somewhere (no idea where though) that
you can pass the various variables in as arguments to the main
AgentTicketEmail interface and it will then populate the email form, you
could then use SysConfig to add in a new Menu Item which had these
variables predefined i
Hi all,
Any thoughts on the below?
Thanks
//M
On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani wrote:
> Hi all,
>
> I'd like to have the option of having more than one template when sending
> out new emails. I understand this is possible for responses only, but not
> for new emails.
> Ou
