Hi all, Any thoughts on the below?
Thanks //M On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > Hi all, > > I'd like to have the option of having more than one template when sending > out new emails. I understand this is possible for responses only, but not > for new emails. > Our OTRS is used for bidirectional communication with customers and > suppliers, meaning, it's not just used to receive complaints from our > customers, but rather for our team to open complaint tickets with our > suppliers. > > That being said, we need to send out specific emails sometimes to some > people, and others to some people. > > Is that possible using OTRS out-of-the-box, or do we need to install some > sort of external plugin? And which? > > Thanks > //M > >
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