Muhammad, I think you are looking for ticket templates Just google it and you will find few ways to add them
Sent from my iPad On 2 May 2012, at 12:03, Steven Carr <sjc...@gmail.com> wrote: > I seem to recall reading an article somewhere (no idea where though) that you > can pass the various variables in as arguments to the main AgentTicketEmail > interface and it will then populate the email form, you could then use > SysConfig to add in a new Menu Item which had these variables predefined in > the URL. > > Steve > > > On 2 May 2012 10:56, Muhammad El-Sergani <mserg...@gmail.com> wrote: > Hi all, > > Any thoughts on the below? > > Thanks > //M > > > > On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani <mserg...@gmail.com> > wrote: > Hi all, > > I'd like to have the option of having more than one template when sending out > new emails. I understand this is possible for responses only, but not for new > emails. > Our OTRS is used for bidirectional communication with customers and > suppliers, meaning, it's not just used to receive complaints from our > customers, but rather for our team to open complaint tickets with our > suppliers. > > That being said, we need to send out specific emails sometimes to some > people, and others to some people. > > Is that possible using OTRS out-of-the-box, or do we need to install some > sort of external plugin? And which? > > Thanks > //M > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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