Yes, the one I used is presented on a video on YouTube - search for 'otrs template' on YouTube It applies to telephone tickets but it should be possible to modify it, hopefully
Sent from my iPad On 5 May 2012, at 11:10, Muhammad El-Sergani <mserg...@gmail.com> wrote: > Thanks Robert. > > I had actually done so sometime ago and ended up with some OPAR package which > didn't help much, and thought the world had ended there :D > > Anyways, I've search Google and I believe my quest is solved in one of the > top three results, will further investigate this and work on it ... GIYF! > > Thanks > //M > > > > On Sat, May 5, 2012 at 11:57 AM, Robert Poreba <poreba.rob...@googlemail.com> > wrote: > Muhammad, > > I think you are looking for ticket templates > Just google it and you will find few ways to add them > > Sent from my iPad > > On 2 May 2012, at 12:03, Steven Carr <sjc...@gmail.com> wrote: > >> I seem to recall reading an article somewhere (no idea where though) that >> you can pass the various variables in as arguments to the main >> AgentTicketEmail interface and it will then populate the email form, you >> could then use SysConfig to add in a new Menu Item which had these variables >> predefined in the URL. >> >> Steve >> >> >> On 2 May 2012 10:56, Muhammad El-Sergani <mserg...@gmail.com> wrote: >> Hi all, >> >> Any thoughts on the below? >> >> Thanks >> //M >> >> >> >> On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani <mserg...@gmail.com> >> wrote: >> Hi all, >> >> I'd like to have the option of having more than one template when sending >> out new emails. I understand this is possible for responses only, but not >> for new emails. >> Our OTRS is used for bidirectional communication with customers and >> suppliers, meaning, it's not just used to receive complaints from our >> customers, but rather for our team to open complaint tickets with our >> suppliers. >> >> That being said, we need to send out specific emails sometimes to some >> people, and others to some people. >> >> Is that possible using OTRS out-of-the-box, or do we need to install some >> sort of external plugin? And which? >> >> Thanks >> //M >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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