Yeah. Just select the relevant queues in "My Queues" in the agent
preferences. Then click on Tickets -> Queues.
2014-12-04 16:17 GMT+01:00 John Koch :
> Hello,
>
> Is it possible to have a queue which is a combined list, in chronological
> order, of all tickets in all queues. The purpose of this
Hi,
04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a
combined list, in chronological order, of all tickets in all queues. The
purpose of this is to enable an agent working on multiple queues to work
through all tickets in chronological order and be able to easily see
;key 7' and
queue view is working now.
Thanks for your time.
regards
Israel.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showin
of my issue?
Really appreciate your help.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
olve this before to touch anything and break it ALL trying to fix it.
>
> Thanks much.
>
>
>
> De: Carlos Andrés Gallego Arboleda
>
> Para: Israel Garcia ; User questions and discussions about
> OTRS.
> Enviado: Lunes 1 de octubre de 2012 15:48
>
> Asunto
anything and break it ALL trying to fix
> it.
>
> Thanks much.
>
>
>
> --
> *De:* Carlos Andrés Gallego Arboleda
>
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de o
Gallego Arboleda
Para: Israel Garcia ; User questions and discussions about
OTRS.
Enviado: Lunes 1 de octubre de 2012 15:48
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
You can use the scripts
/opt/otrs/script/otrs.RebuildTicketIndex.pl
2012/10/1
w which I made wrong on the migration. I appreciate your
> help. Thanks much.
>
> regards,
> Israel.
>
>--
> *De:* Carlos Rodríguez
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de octubre de
hi Mike,
that works. thanks well.
What do you mean - is there similar config possibility for the
customer interface ?
norbert
On Mar 11, 2010, at 1:52 PM, James, Michael wrote:
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::Overvie
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader:
Regards
Mike
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Norbert Bede
Gesendet: Donnerstag, 11.
)?
Regards,
DM
El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió:
Thanks Johannes
It worked!
From: Johannes Grimm
[mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs
It worked!
>
>
>
>
> __
> From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
> To: otrs@otrs.org
> Sent: Mon, 14 Dec 2009 10:10:19 +0100
> Subject: Re: [otrs] Queue view on Dashboard
>
> Hi Gerrit, the additional rows show
Thanks Johannes
It worked!
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for
different
Thanks for the help Johannes,
I'll check out these settings.
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you a
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Gerrit Tamboer schrieb:
> Hello fellow OTRS'rs,
>
> I have a question.
> By default the dashboard view for tickets have the following views:
> - Reminder Tickets
> - Escalated Tickets
> - New Tickets
> - Open Tickets / Need to be answe
And that would be "you are never too old to learn" in typical dutch J
A truth that we daily face in our profession.
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
great hints Frans, I've used some of them right now too ... It's never
27;s say a
> 'Note' action.
>
>
>
> ACL
> ---
> For a certain restriction in workflow, not standard handled by OTRS you may
> want to look into the ACL functionality (e.g. 'Close' not an option in
> tier-2 queues, Move or possible queues to move to limi
boun...@otrs.org] On Behalf Of
> James Burk
> Sent: woensdag 15 april 2009 20:01
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Queue View and Ticket Owner
>
> Hello Marco. I apologize if I have over simplified your question. But
> this is how my organizat
Hello Marco. I apologize if I have over simplified your question. But
this is how my organization creates and work tickets with OTRS.
Our organization has decided that tier 1 (service desk) and tier 2
(advanced support groups) are Agents in OTRS. All of these Agents are
assigned to Groups, and
One of the clients my company has deployed OTRS::ITSM to, wanted to have
control over all tickets, even the locked ones. Since
Ticket::Frontend::AgentTicketOwner###RequiredLock set to NO did NOT do the
trick, we decided to use a cron job to unlock all tickets once in awhile:
*/10 * * * * perl /opt
It looks quite strange. unless it is not configured something strange
seem that SD sets agents too. Are you able to tell us how they do a
ticket ? they sends email or they use the web interface ? are they
otrs agents or customer ?
Are you able to tell us how SD opens tickets
On Tue, Apr 14, 200
Thank you Marco.
In our installation we have a rule that the Service Desk assigns
tickets only at the Group level, not the Agent level. That way "Queue
Monitors" for the Groups can then assign to the Agents and begin the
work in progress. As OTRS by default assigns the ticket creator as the
owne
this is the manner that tickets are managed by otrs. It means that a
ticket is in "work in progress" by the agent that has taken it.
Listed in the browse windows mean that ticket are not owned by anyone
("waiting to be worked") so not still in "wip" state
On Tue, Apr 14, 2009 at 9:17 PM, James Bu
day, 15 April 2009 7:18 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue View and Ticket Owner
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up in the Queue. Does this seem reasonable?
For example I have a group called security test group and an associated
queue, se
Hi there,
Go to index.pl?Action=AdminUserGroup and associate each User(Agent) to
Groups. Then go to index.pl?Action=AdminQueue and associate each queue to a
Group. When an user has access over a group, he will also have access to the
queue associated to that group.
Greetings,
On Tue, Apr 14, 200
firm? Thanks.
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view issueDate:
Thu, 27 Nov 2008 15:10:54 -0500
Hi, I have tired below setting,In Sysconfig->Ticket ->
Core::Ticket->Ticket::ViewableLocks: I added one more condition 'lock', then
all the lo
not. Sad but true it won't
display the locking status and/or owner unless you're zooming in. Could be
worth a feature request though.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 18:13
An: otrs mailing
ckets"
on the top shows nothing. It should be 1 there.
Also, when I list the tickets, it doesn't show the owner of the ticket in the
right frame,unless I zoom it.
Does anyone know how to sovle these issue? Thank you.
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view iss
lable: 1 - All tickets: 1
Queues: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1)
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Thu, 27 Nov 2008 17:37:33
+0100Subject: Re: [otrs] Queue view issue
There’s an ‘All’ button next to the amount of tickets in the queue.
There's an 'All' button next to the amount of tickets in the queue. Pressing it
displays the locked tickets too.
With the subject I don't know, but there should be a config for the max.
subject length.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesen
Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network Innovations
Hi Lars,
Thank you for the clarification. I just had a look in Admin>Sysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says "Statusview". Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
oppo
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in
this, don't touch it". Thin
Thanks! That seemed to work!
On Mon, Jun 2, 2008 at 10:18 PM, Roman Kerschner <[EMAIL PROTECTED]>
wrote:
> Hi Adrian,
>
> I've found a possibility to view all ticket in my queues. It's not the best
> way to edit the modules but it's working for me.
>
> Search the Module-File "AgentTicketQueue.pm"
Hi Adrian,
I’ve found a possibility to view all ticket in my queues.
It’s not the best way to edit the modules but it’s working
for me.
Search the Module-File “AgentTicketQueue.pm” in
“/usr/share/otrs/Kernel/Modules” (it’s on my system
there) and edit the following line:
$Self->{View
Hi Lars,
Thanks, but that was already enabled. The problem I guess was that the
tickets were not appearing because the states are all set to 'new' Setting
them all to open seemed to help. Now, I'd like to see the queue name even if
there are 0 entries on the queue. would that be possible?
On Mon,
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi,
Hi,
I new am new to OTRS as wellbut i believe i saw
that capability in the "history" tab under queue view.
_Thanks
Richard
--- "Peake, Jeremy"
<[EMAIL PROTECTED]> wrote:
> I am new to OTRS, coming over from RT. When I look
> at a queue in RT, it
> shows a list of tickets, the last time a
A "non-supported" add in/script repository on OTRS.org would be preferred.
This would keeps the devs from having to worry about issues, but keep one
site for all OTRS info.
I would take a separate site over nothing though.
I know for asterisk PBX, there is a WIKI that anyone can contribute to,
Christopher,
Sweet. That's exactly what I was looking for.
Thank you!
-Jeff
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Christopher Kuhn
Sent: Friday, October 07, 2005 1:34 AM
To: User questions and discussions about OTRS.org
Subject: Re:
Jeff Baughn wrote:
> Is there any way to reverse the listing order in the Queue View, so that the
> newest tickets are listing first, oldest last? I looked in the Defaults.pm
> config file and couldn't find anything.
>
> Thanks.
> ___
> OTRS mailing list
On Friday, June 25, 2004 8:19 PM
D. Ryan Spott <[EMAIL PROTECTED]> wrote:
> I am obviously very dense here. I scrounged all around looking to see
> how I could make locked tickets show up in the general queue instead
> of being hidden. What change should I make to make this happen?
Set
$Self-
time.
Thanks!
ryan
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Robert Kehl
> Sent: Tuesday, June 22, 2004 1:09 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Queue View: Showing locked tickets.
>
On Friday, June 18, 2004 7:57 PM
D. Ryan Spott <[EMAIL PROTECTED]> wrote:
> My supervisor would like to know how we can view "locked" tickets in
> the queue view and zoom view for all agents.
> Is this a setting I somehow missed?
Yes and no.
We designed -or better: pre-configured OTRS so that it
Yes, such a feature is not available, or at least I am just another person who
can not find it.
However you can change the SQL query for ticketview to remove the filtering of
unlocked tickets.
On Friday 18 June 2004 20:57, D. Ryan Spott wrote:
> I am using OTRS v1.2.3 to support many clients.
Thanks for all the hard work!
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Monday, March 03, 2003 2:18 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Queue view question
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I see all of the tickets are in a given queue, even if I don't own
> them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
> one tech, 4 to another and the rest to a third technician.
>
> If I c
48 matches
Mail list logo
