Does this mean that the 'ticket merged' notices also do not generate a 'star'?
Because in the past when someone merged a ticket, the owner of the existing
ticket did not get a notification. That was fixed...
Sander
> Am 10.07.2014 16:54, schrieb Michiel Beijen:
> > This is what the config opti
Am 10.07.2014 16:54, schrieb Michiel Beijen:
> This is what the config option
>
> Ticket::NewArticleIgnoreSystemSender
>
> is for, it does exactly what you want. You need to change the default
> value, in SysConfig. From then on, all *new* autoreplies will be
> marked 'read'.
Thank you Mike, that
Hi Christophe,
This is what the config option
Ticket::NewArticleIgnoreSystemSender
is for, it does exactly what you want. You need to change the default
value, in SysConfig. From then on, all *new* autoreplies will be
marked 'read'.
--
Mike
On Tue, Jul 8, 2014 at 3:41 PM, Christoph Zwerschke
Am 08.07.2014 15:24, schrieb Marwan Rabbâa:
This only way to do that, is to make a filter on your client side
(thunderbird, gmail or whatever).
No, I meant something different. Our agent users requested that the auto
response should automatically appear already read in the OTRS web UI,
i.e. w
Hi,
This only way to do that, is to make a filter on your client side
(thunderbird, gmail or whatever).
Regards,
2014-07-08 14:59 GMT+02:00 Christoph Zwerschke <
zwersc...@urz.uni-heidelberg.de>:
> Is there a way to have auto responses generated by OTRS automatically
> marked as read?
>
> Rega
