Am 08.07.2014 15:24, schrieb Marwan Rabbâa:
This only way to do that, is to make a filter on your client side (thunderbird, gmail or whatever).
No, I meant something different. Our agent users requested that the auto response should automatically appear already read in the OTRS web UI, i.e. without the star. The mail client has nothing to do with this, the read state is stored in the OTRS database. It makes no sense that the star (shouting "read me") appears in the UI for auto responses, because our agent users already know the text of the auto response.
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