Does this mean that the 'ticket merged' notices also do not generate a 'star'? Because in the past when someone merged a ticket, the owner of the existing ticket did not get a notification. That was fixed...
Sander > Am 10.07.2014 16:54, schrieb Michiel Beijen: > > This is what the config option > > > > Ticket::NewArticleIgnoreSystemSender > > > > is for, it does exactly what you want. You need to change the default > > value, in SysConfig. From then on, all *new* autoreplies will be > > marked 'read'. > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
