Michiel,
Thanks, I followed your your directions about re-installing the ITSM
modules, after moving in the .rpmnew files, and it works. Did this on
our test system, next week will complete upgrade on our operational system.
Thanks,
Phillip Lynn
On 05/13/2011 10:13 AM, Michiel Beijen wr
Hi Philip,
On Fri, May 13, 2011 at 3:50 PM, Phillip Lynn
wrote:
> We are in the process of upgrading our OTRS system. Current version is
> OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have several
> files in otrs/Kernel/Output/HTML/Standard directory that are .rpmnew files.
>
All,
We are in the process of upgrading our OTRS system. Current version
is OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have
several files in otrs/Kernel/Output/HTML/Standard directory that are
.rpmnew files. It appears the difference is with the ITSM entries on
those f
Gerold Jens Wucherpfennig wrote :
[...]
When upgrading OTRS the version will stay at 1.13,
but at a clean install it will be 1.14.
What does this mean? What are the implications?
Hi Gerold,
regarding the implications I guess there won't be much / any according
to the source diff and comment
On 03/15/2011 07:34 PM, Gerold Jens Wucherpfennig wrote:
> Hi,
>
> When directly upgrading from OTRS 3.0.1 to 3.0.6:
>
> Why was in the /opt/otrs/Kernel/Config/GenericAgent.pm
> $VERSION changed from 1.13 to 1.14 and what does this mean?
What I wanted to say:
When upgrading OTRS the version wil
Hi,
When directly upgrading from OTRS 3.0.1 to 3.0.6:
Why was in the /opt/otrs/Kernel/Config/GenericAgent.pm
$VERSION changed from 1.13 to 1.14 and what does this mean?
Best Regards,
Gerold
-
OTRS mailing list: otrs - Webpage:
Hi
About creating tickets from emails, this is what we did:
- Create an entry for the email account in
/otrs/index.pl?Action=AdminSystemAddress
- Associate that entry with the selected queue at
/index.pl?Action=AdminQueue
- Create a POP3 or IMAP auth for the mentioned account at
Hi all,
I'm sure something of this nature has been posted before, I just don't know
how you can manage to sort through all posts and mail to find it.
But what is the best method to upgrade from one version to the other on
windows? In the documentation it mentions an Upgrade file but I know in
wind
Subject: [otrs] upgrading otrs
Hello,
Does anyone know where to find documentation on how to upgrade to the
latest version of OTRS? I have installed it on a debian system using
apt-get and everything is working, but i needed some of the new
features in the latest version. Currently i'm running
Hello,
Does anyone know where to find documentation on how to upgrade to the
latest version of OTRS? I have installed it on a debian system using
apt-get and everything is working, but i needed some of the new
features in the latest version. Currently i'm running 2.2.7
Thanks,
Dan.
Nicolas Gauvrit wrote:
I d'like to upgrade otrs from 2.2.2 to 2.2.5. I don't know how to do
that.
in the UPGRADING file, there is only instructions for upgrading 2.1
to 2.2.
Maybe, i 've missed something in the documentation but i do not find
any upgrading instructions, even with google..
Hi,
I d'like to upgrade otrs from 2.2.2 to 2.2.5. I don't know how to do that.
in the UPGRADING file, there is only instructions for upgrading 2.1 to 2.2.
Maybe, i 've missed something in the documentation but i do not find any
upgrading instructions, even with google...
Can somebody help me
Hi Guys,
Can someone send me the link to upgrade OTRS (Windows Version) from 1.2 to 1.3
I remember a few member form this list have upgrade to 1.3 (Win32).
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/
someone got some ideas on how to get
that going, any advice will be appreciated.
Jack
-Original Message-
From: Shum, Jack
Sent: Thursday, November 11, 2004 5:33 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] Upgrading OTRS on windows from 1.2.4 to 1.3.2?
W
004 4:01 PM
To: '[EMAIL PROTECTED]'
Subject: [otrs] Upgrading OTRS on windows from 1.2.4 to 1.3.2?
Hi,
OTRS run perfect with the packaged installation. That is one sweet
installation package. Thanks for all the work.
Now the problem is trying to upgrade to 1.3.2. The new ver
Hi,
OTRS run perfect with the packaged installation. That is one sweet
installation package. Thanks for all the work.
Now the problem is trying to upgrade to 1.3.2. The new version may not be
supported on windows yet and that could be the problem. If so, tell me so I
could stop hitting my h
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