All,

We are in the process of upgrading our OTRS system. Current version is OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have several files in otrs/Kernel/Output/HTML/Standard directory that are .rpmnew files. It appears the difference is with the ITSM entries on those files. Would it be best to run the upgrade, move the .rpmnew files into place and then re-apply ITSM to the system?


Thank You,

Phillip Lynn

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Phillip Lynn
Software Engineer II
NetWolves
Phone:813-579-3214
Fax:813-882-0209
Email: phillip.l...@netwolves.com
www.netwolves.com

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