Michiel,
Thanks, I followed your your directions about re-installing the ITSM
modules, after moving in the .rpmnew files, and it works. Did this on
our test system, next week will complete upgrade on our operational system.
Thanks,
Phillip Lynn
On 05/13/2011 10:13 AM, Michiel Beijen wrote:
Hi Philip,
On Fri, May 13, 2011 at 3:50 PM, Phillip Lynn
<phillip.l...@netwolves.com> wrote:
We are in the process of upgrading our OTRS system. Current version is
OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have several
files in otrs/Kernel/Output/HTML/Standard directory that are .rpmnew files.
It appears the difference is with the ITSM entries on those files. Would
it be best to run the upgrade, move the .rpmnew files into place and then
re-apply ITSM to the system?
Just re-installing the ITSM modules from the package manager would do!
--
Mike
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Phillip Lynn
Software Engineer II
NetWolves
Phone:813-579-3214
Fax:813-882-0209
Email: phillip.l...@netwolves.com
www.netwolves.com
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