Re: [otrs] problems attaching files after upgrade to 5

Hi there, OTRS 5 is still in BETA. My recommendation is to not use it in a productive environment. Can you find anything in the logs? You might also try another client or capture with wireshark. If nothing helps you maybe should consider downgrading. Von meinem Samsung Galaxy Smartphone g

Re: [otrs] upgrade from 3.3.10 to 4.0.2

Hi Marco, I think you have to install that using CPAN. Regards Daniel -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Borsani Gesendet: Donnerstag, 4. Dezember 2014 12:03 An: User questions and discussions about OTRS. Betreff:

Re: [otrs] Customer mail address wrong since update to 3.3.10 (PGP: Plain)

I forgot to explain that we use the database or our SuiteCRM as the customer backend. Nor sure if this is important... Regards Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Daniel Litzbach Gesendet: Montag, 17. November 2014 08:37 An: User questions and

[otrs] Customer mail address wrong since update to 3.3.10

dress from the list and add it again, then I don't have any "quotes" in the mail address: [cid:image002.png@01D00241.B7500970] Does anyone else have this issue? Any idea where I can fix this and how? Thank you!

Re: [otrs] [Ticket#2014092983000016] Notification to customer on move event

But AFAIK you can change this in the SysConfig if you would like to. Regards Mit freundlichen Grüßen Daniel Litzbach Security Support Engineer Com-Sys ...Connecting Technology To Success. Communication Systems Ges. für Netzwerktechnik mbH Im Geisbaum 17 B - D-63329 Egelsbach Tel: 06103 5983

Re: [otrs] Trouble with 2 OTRS 2.3.4 instances

Each Installation should have it's own config.pm, Check the Database in that file. But i would recommend to use two seperate Systems, just to make sure you have no Problems with file permissions and cronjobs. Regards Daniel Litzbach Am 07.07.2014 um 03:14 schrieb "Ka

Re: [otrs] Authenticate ldap and local, possible?

Hi Israel, this is what my LDAP config looks like: $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'} = x.x.x.x'; $Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=xxx,dc=xxx,dc=xxx'; $Self->{'AuthModule::LDAP::UID1'} = 'samaccountname'; $Self->{'AuthModule::LDAP::

Re: [otrs] Priority -SLA

Hi, maybe you could handle this using the GenericAgent. Regards Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gerald Young Gesendet: Dienstag, 18. Februar 2014 17:52 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Priority -SLA No. They're

Re: [otrs] Postmaster Filtering -- Set CustomerID = CC Mailadress

Hi Mark, does X-OTRS-CustomerUser match the Attribute configured in the customer's settings? Regards Daniel Litzbach Kaspersky Lab und Com-Sys auf der CeBIT

Re: [otrs] Error when replying to a ticket email

Hi, then i would recommend to roll back the changes first. I always use a clone of the productive environment to test updates first. If anything fails, I am able to test and find the error. If everything is fine, I can sync the clone back to the productive environment. Regards -Ursprüngli

Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Hi Claudio, keep in mind that the customer might also be able to see tickets of other customers if you create an agent account. Don't know if this is what you want. Regards Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Claudio Kuenzler Gesendet: Donnerstag, 26. Septe

Re: [otrs] Display "Accounted time" of ticket in customer's view, too

Hi, I'm pretty sure this is not possible without coding. You could build a script that reads the value and include it. Regards Daniel Litzbach Technical Support Com-Sys ...Connecting Technology To Success. Communication Systems Ges. für Netzwerktechnik mbH Im Geisbaum 17 B - D-

Re: [otrs] Using multiple databases as external backend?

rSyncLDAPMap}; $Self->{UserSyncLDAPGroups}; $Self->{'UserSyncLDAPGroupsDefination'}; $Self->{'UserSyncLDAPRolesDefination'}; $Self->{'UserSyncLDAPAttibuteGroupsDefination'}; $Self->{'UserSyncLDAPAttibuteRolesDefination'}; $Self->{'UserSyncLDA

Re: [otrs] Using multiple databases as external backend?

x27;t want to include in Active Directory / LDAP for both security and licensing reasons. I don't know if this is currently possible. /bogdan On Thu, Aug 29, 2013 at 1:43 PM, Daniel Litzbach mailto:daniel.litzb...@com-sys.de>> wrote: If I’m not completely wrong, the LDAP users actua

Re: [otrs] Using multiple databases as external backend?

If I’m not completely wrong, the LDAP users actually are DB users that are synced from the LDAP to the DB. When logging in, the agent data is read from the DB and the credentials checked against LDAP, right? Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Bogdan