Hi, I'm pretty sure this is not possible without coding. You could build a script that reads the value and include it.
Regards Daniel Litzbach Technical Support Com-Sys ...Connecting Technology To Success. Communication Systems Ges. für Netzwerktechnik mbH Im Geisbaum 17 B - D-63329 Egelsbach Tel: 06103 5983 320<tel:06103%205983%20320> - Fax.: +49 6103 5983 655<tel:+49%206103%205983%20655> E-Mail: [email protected]<mailto:[email protected]> - Web:www.com-sys.de<http://www.com-sys.de/> Geschäftsführer: Detlef Heinzig HRB 33354 - Amtsgericht Offenbach Am 25.09.2013 um 12:09 schrieb "Claudio Kuenzler" <[email protected]<mailto:[email protected]>>: Dear list, I hate to repost an old topic, especially when created by myself, but I wonder if really anybody has an idea how to solve that request? Is there a specific setting or would manual patching be required? Thanks On Sat, Sep 7, 2013 at 11:51 AM, Claudio Kuenzler <[email protected]<mailto:[email protected]>> wrote: Hello OTRS folks, Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket? The agent can see it in the Ticket Information on the right side: "Accounted time: 30" While the customer, for the same ticket, only can see the following information: - State - Priority - Queue It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information. Thanks, Claudio --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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