I guess it is, I also have a local user in our OTRS which is syncing with AD. That works fine.
Just try to add the local agent in the admin area and set a password. Regards, Daniel Von: [email protected] [mailto:[email protected]] Im Auftrag von Bogdan Iosif Gesendet: Donnerstag, 29. August 2013 12:51 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Using multiple databases as external backend? That's somewhat correct. AFAIK, during login the credentials are first checked against LDAP and then, optionally, some of their details are synched from LDAP into DB, presumably so that the rest of the application still works by querying the DB for user details. However, what I need is to have some users defined in DB, beside those from LDAP. For example I may need to grant temporary access to OTRS, as an agent, for an external contractor whom I don't want to include in Active Directory / LDAP for both security and licensing reasons. I don't know if this is currently possible. /bogdan On Thu, Aug 29, 2013 at 1:43 PM, Daniel Litzbach <[email protected]<mailto:[email protected]>> wrote: If I’m not completely wrong, the LDAP users actually are DB users that are synced from the LDAP to the DB. When logging in, the agent data is read from the DB and the credentials checked against LDAP, right? Daniel Von: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] Im Auftrag von Bogdan Iosif Gesendet: Donnerstag, 29. August 2013 12:38 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Using multiple databases as external backend? "you can use one Company Backend" I take it to mean you can only use one backend for agents. Can anyone else confirm this please? I'm interested to know if I can use both DB and LDAP for agents. On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <[email protected]<mailto:[email protected]>> wrote: Hi, it is in http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example You can use up to 10 Customer Information backends. But IIRC you can use one Company Backend. Ciao Flo 29.08.2013 09:42 - Stefan Michael Guenther schrieb: Hello, am I right in assuming, that it is only possible to have ONE external customer user backend, but not more? One of our clients has bought another company and if it is not possible to connect both customer databases to OTRS, we would have to find a way to merge the two database into an internal customer database for OTRS. Regards, Stefan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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