Re: [otrs] Using multiple databases as external backend?

The docs don't explicitly state this but the concept has been validated in practice and in the code. I realize this is a "take my word for it" thing, but it's pretty much as simple as appending a different index/number to each key of a separate set of Auth entries. On Thu, Aug 29, 2013 at 7:54 A

Re: [otrs] Using multiple databases as external backend?

Please provide some hints about what you've found or at least the link to the relevant Google search. This would be useful not just for multiple distinct LDAP servers but also for situations where OTRS needs to query just certain nodes+childnodes in a single LDAP server. On Thu, Aug 29, 2013 at

Re: [otrs] Using multiple databases as external backend?

Actually I figured out the two LDAPs into one DB. And the great thing is the same user name can exist in both domains. I will work on documentation if anyone needs it. It was a deep Google search to find code examples that lead to the final configuration I used. From: otrs-boun...@otrs.org [

[otrs] wrong link for beta dwl

Hi there, The link on the page http://www.otrs.com/en/open-source/get-otrs/software-download/, for RH, points to 3.2.0_B. Thank you. Cheers - OTRS mailing list: otrs - Webpa

Re: [otrs] Using multiple databases as external backend?

Thanks Gerald. I knew this is true for customer users but didn't knew for sure it was also true for agent users. With both confirmation from you and Daniel I'm sure I'll get it to work on my environment. Did you meant to include Companies in this list? You mean to say you can synch company details

Re: [otrs] Using multiple databases as external backend?

Good morning Gerald - Can you point to a source for this? I need to authenticate against two AD's using LDAP. I believe it is as simple as using the existing AuthModule and then adding AuthModule1 below it. I am looking for confirmation. From: Gerald Young [mailto:cryth...@gmail.com] Sent: T

Re: [otrs] Using multiple databases as external backend?

Hmm, very interesting. Yes, this is pretty much what I want. I'll test it ASAP on my QA env. Thanks a lot for the help and details. They could be very useful and save me quite some time. On Thu, Aug 29, 2013 at 2:27 PM, Daniel Litzbach wrote: > I see… > > ** ** > > In my setup, the user ex

Re: [otrs] Using multiple databases as external backend?

Each backend that you use needs a complete set of uncommented entries (copied from Defaults.pm to Config.pm) with a consistent index number appended to the key. On Thu, Aug 29, 2013 at 7:12 AM, Bogdan Iosif wrote: > For me this doesn't work. I tested it in the past and just now. After > configur

Re: [otrs] Using multiple databases as external backend?

Customers, Companies, and Users (Agents) all can authenticate (Auth) and have demographics (Sync|CustomerUser/Map) at up to 11 different sources ('', 1 ..10) (a blank "index" counts as one of them). On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif wrote: > "you can use one Company Backend" > > I

Re: [otrs] Using multiple databases as external backend?

I see… In my setup, the user exists in the DB, right. It has to exist for the agent to be able to work with the system. But the users have no passwords configured. All authentication is done via AD. $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'} = xxx.

Re: [otrs] 'Ticket Commands'

Renee B wrote: On 29.08.2013 11:27, Susan Dittmar wrote: I guess you misunderstood the question, Renee. [...] Yes, that's what I answered ;-) Ah, sorry, progress in OTRS again bit me in the posterior. I really hope I can update our system someday soon, I *want* all those "new" features!!!

Re: [otrs] Using multiple databases as external backend?

For me this doesn't work. I tested it in the past and just now. After configuring LDAP as an agent backend, all auth attempts are performed against LDAP. It kind of makes sense because in Config.pm I have: $Self->{AuthModule} = 'Kernel::System::Auth::LDAP'; instead of $Self->{AuthModule} = 'Kern

Re: [otrs] Using multiple databases as external backend?

I guess it is, I also have a local user in our OTRS which is syncing with AD. That works fine. Just try to add the local agent in the admin area and set a password. Regards, Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Bogdan Iosif Gesendet: Donnerstag, 29.

Re: [otrs] 'Ticket Commands'

On 29.08.2013 11:27, Susan Dittmar wrote: > I guess you misunderstood the question, Renee. If I read the question > correctly, it's meant as "can I have GenericAgent perform a bash > script on the ticket?". Yes, that's what I answered ;-) If you create a new GenericAgent, there is a section calle

Re: [otrs] Using multiple databases as external backend?

That's somewhat correct. AFAIK, during login the credentials are first checked against LDAP and then, optionally, some of their details are synched from LDAP into DB, presumably so that the rest of the application still works by querying the DB for user details. However, what I need is to have som

Re: [otrs] Using multiple databases as external backend?

If I’m not completely wrong, the LDAP users actually are DB users that are synced from the LDAP to the DB. When logging in, the agent data is read from the DB and the credentials checked against LDAP, right? Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Bogdan

Re: [otrs] Using multiple databases as external backend?

"you can use one Company Backend" I take it to mean you can only use one backend for agents. Can anyone else confirm this please? I'm interested to know if I can use both DB and LDAP for agents. On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber wrote: > ** > Hi, > > it is in > http://doc.otrs.

Re: [otrs] 'Ticket Commands'

Thanks Susan and Renee for the reply. My actual need is to run a bash script on closing a ticket. It will not change the ticket. Sorry for the initial question being a little confusing. Regards, Haynes -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Beh

Re: [otrs] 'Ticket Commands'

I guess you misunderstood the question, Renee. If I read the question correctly, it's meant as "can I have GenericAgent perform a bash script on the ticket?". Haynes, I can't give an answer to the rephrased problem as above. If I misread and it's just the question of executing the GenericAgent

Re: [otrs] Using multiple databases as external backend?

Hi Flo, with Version 3.3.x OTRS can use multiple customer company databases! ;-) Cheers Andreas Am 29.08.2013 um 09:47 schrieb Florian Edlhuber : > Hi, > > it is in > http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example > > You can use up to 10 Customer Inf

Re: [otrs] 'Ticket Commands'

You can run any command line command. So your cmd could look like "/usr/bin/bash /path/to/your_script.sh". - Renée On 29.08.2013 10:21, haynes.da...@accenture.com wrote: > Hi, > > What are the valid values possible in 'Ticket Commands' while creating a job > in 'Generic Agent'. Can we run bash s

[otrs] 'Ticket Commands'

Hi, What are the valid values possible in 'Ticket Commands' while creating a job in 'Generic Agent'. Can we run bash scripts using this feature? I was looking to run some custom scripts while closing a ticket. Is this possible? Your help is appreciated. regards, Haynes Davis _

Re: [otrs] Using multiple databases as external backend?

Hi, it is in http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example You can use up to 10 Customer Information backends. But IIRC you can use one Company Backend. Ciao Flo 29.08.2013 09:42 - Stefan Michael Guenther schrieb: Hello, am I right in assuming, that i

Re: [otrs] Using multiple databases as external backend?

Hi, > you can use more than one backend: See > http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data > (section "Using more than one customer backend with OTRS") > sorry, I did not scroll down far enough :-( Stefan --

Re: [otrs] Using multiple databases as external backend?

Hi Stefan, you can use more than one backend: See http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data (section "Using more than one customer backend with OTRS") - Renée On 29.08.2013 09:17, Stefan Michael Guenther wrote: > Hello, > > am I right in assuming, that it is only possi

[otrs] Using multiple databases as external backend?

Hello, am I right in assuming, that it is only possible to have ONE external customer user backend, but not more? One of our clients has bought another company and if it is not possible to connect both customer databases to OTRS, we would have to find a way to merge the two database into an in