We are using OTRS VERSION = 5.0.10 in our Development environment.
We are using SOAP to connect to the OTRS and create and update tickets.
Our issue is this, when we create a ticket using SOAP, the article contains
both the queue and the sending test email address.
We get OTRS doing an Auto Reply
I've created a new service, and when I try to generate a "New Phone Ticket", I
can't choose the new service because it isn't in the list. Any help? The new
service has the same parameters than others, but the name.
___
IMPORTANTE:
You have to link the service with the customer or assign the new service as
a default service.
Regards.
2016-07-20 12:52 GMT-06:00 Carlos Alberto Diana :
> I’ve created a new service, and when I try to generate a “New Phone
> Ticket”, I can't choose the new service because it isn’t in the list.
Thanks. But it’s a service that must be available for each user. What's the
menu option I have to choose to assign it?
Thanks again.
De: otrs [mailto:otrs-boun...@lists.otrs.org] En nombre de Alvaro Cordero
Enviado el: miércoles, 20 de julio de 2016 04:05 p.m.
Para: User questions and discussi
Then you have to either assign it to each user or make it a default Service
in Admin -> Customer User <-> Services -> Edit Default Services.
If you already have users with services assigned to those you have to
manually link the new service even if it is a Default Service.
Regards
2016-07-20 13
It works, great!
Thanks!!
De: otrs [mailto:otrs-boun...@lists.otrs.org] En nombre de Alvaro Cordero
Enviado el: miércoles, 20 de julio de 2016 05:29 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] New created service
Then you have to either assign it to each user or make
