Re: [otrs] can't login after Update (OTRS 5 > 6)

Hi, i have had a similar problem when upgrading from version 5 to 6. In my case, this was due to the specifying Javascripts in Config.pm. After removing those settings from the Config.pm, logins worked again. I've written a blog post on upgrading, maybe there is some useful info in there for you.

Re: [otrs] Customer users based on email domain

On 11/07/2017 11:40, Pedro Lobo wrote: > Hi all, > > I'd like to know if it's possible, and if so, how would I do the following: > > We're setting up OTRS for our internal use and to provide IT support to > a few customers. All communication will be done via email, both creating > and replying to

[otrs] Customer company menu item not visible

go to the company overview. Maybe because of the accounts in AD? If I use the link index.pl?Action=AdminCustomerCompany I can still access the companies. Any idea why the link isn't showing in the menu? Frontend::Module###AdminCustomerCompany is enabled. Thanks, Bene --- Dit e-mail

Re: [otrs] Customer user list from both AD and DB

On 27/09/2016 11:07, Bene wrote: On 27/09/2016 10:38, jan.dre...@bertelsmann.de wrote: Hi Bene. Am 27.09.2016 um 09:36 schrieb Bene: Previously when we worked with customers authenticating vs. the OTRS DB, the customer user list contained all the customers in the database. We changed

Re: [otrs] Customer user list from both AD and DB

On 27/09/2016 10:38, jan.dre...@bertelsmann.de wrote: Hi Bene. Am 27.09.2016 um 09:36 schrieb Bene: Previously when we worked with customers authenticating vs. the OTRS DB, the customer user list contained all the customers in the database. We changed Config.pm to allow the customers to

[otrs] Customer user list from both AD and DB

Customer User administration only shows those customers from the AD, not the customer user from the OTRS DB. How can I included both in the list? Thanks, Bene - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Allowing agents to always select a customer code

Hi, the drop down list with companies I would like for the Customercode field for a new telephone or mail ticket, is the same as you get when creating a new customer. Anyway I could get the same functionality for the customercode field in the new ticket screen? Thanks, Bene Hi Renee

Re: [otrs] Allowing agents to always select a customer code

stomer code To: otrs@lists.otrs.org <mailto:otrs@lists.otrs.org> Am 12.07.2016 um 10:35 schrieb Bene: Hi, thanks Never Min and Sujeeva for the answers. I found these settings also and did both these changes. Agents can now select all the default services. The customer

Re: [otrs] Allowing agents to always select a customer code

Hi, thanks Never Min and Sujeeva for the answers. I found these settings also and did both these changes. Agents can now select all the default services. The customer code field is still grayed out by default. I doesn't prevent the agents from creating a ticket so that's good. However, I woul

[otrs] Allowing agents to always select a customer code

Hi, I'm in the process of customizing an OTRS 5 installation. When creating a new ticket, the customer code is grayed out, unless you select an already created customer. I would like to allow the Agent to be able to select the customer code, even if the customer doesn't exist. We don't know i