On 11/07/2017 11:40, Pedro Lobo wrote: > Hi all, > > I'd like to know if it's possible, and if so, how would I do the following: > > We're setting up OTRS for our internal use and to provide IT support to > a few customers. All communication will be done via email, both creating > and replying to tickets and therefore, we have no real need of customers > accessing the customer portal. I would however like to associate each > new user email with a customer id. So, users that create a ticket from > m...@acme.co are assigned to Acme Co. Users from m...@evil.corp are assigned > to Evil Copr. etc. > > Is this possible of to I have to manually create a customer user and > associate it with a customer ID for Acme and Evil Corp.? > > Cheers, > Pedro
Hi, to set the customer based on the domain of the e-mail, you need to set-up an e-mail filter. Go to Admin, Postmaster filters, create a new filter. To take you example of evil.corp: Fill in the name and wether you want to stop after the match. Filter condition: Check e-mail header: From As a value you could add for instance: (.*@evil.corp) Set e-mail headers: Set e-mail header: X-OTRS-CustomerNo, Set value: "Evil Corp" Evil Corp should exist as customer company. Regards, Benedict --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
