Re: [OT] IT Support/Ticket tracking application

2002-02-26 Thread ivan
I hacked on RT (what eventually became version 2.0.x) on behalf of mail-abuse.org some time ago, and I now use it for my own projects. Highly recommended. Alas, the 2.0 version (light-years ahead of the old 1.x version) is not pacakged, but all of the dependancies should be in woody by now. On Sa

Re: [OT] IT Support/Ticket tracking application

2002-02-26 Thread ivan
I hacked on RT (what eventually became version 2.0.x) on behalf of mail-abuse.org some time ago, and I now use it for my own projects. Highly recommended. Alas, the 2.0 version (light-years ahead of the old 1.x version) is not pacakged, but all of the dependancies should be in woody by now. On S

Re: [OT] IT Support/Ticket tracking application

2002-02-23 Thread Oliver Andrich
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: > I'm looking f

Re: [OT] IT Support/Ticket tracking application

2002-02-23 Thread tps
On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but

Re: [OT] IT Support/Ticket tracking application

2002-02-23 Thread Oliver Andrich
Hi, my former company, Nextra Deutschland, is successfully using RT as the central ticketing system and as far as I know it works pretty good. Good user acceptance, pretty stable and really fast. Best regards, Oliver Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt: > I'm looking

Re: [OT] IT Support/Ticket tracking application

2002-02-23 Thread tps
On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but