On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote: > I'm looking for a support/ticket tracking application. Here are two I've > found: > > Double Choco Latte: http://dcl.sourceforge.net/ > RT (Request Tracker): http://www.bestpractical.com/rt/ > > I've started to set up RT, but it is a royal pain, and I don't know enough > about the required Apache modules to get it working. I'm about to start > working with DCL to see if it will do what I need it to. > > However, I thought I would pose the question to the list to see if anyone > here is running a support ticket tracking application for a helpdesk/ISP type > scenario, and if so, what are you using? I know this may be off-topic, other > than the fact that it will run on a Debian server. ;-)
I'm running the 1.X version of RT (webrt) that comes with Debian. I've heard rumors of the 2.x series being available soon as a .deb, with an upgrade script from 1 to 2. Tim -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< >> Tim Sailer (at home) >< Coastal Internet,Inc. << >> Network and Systems Operations >< PO Box 671 << >> http://www.buoy.com >< Ridge, NY 11961 << >> [EMAIL PROTECTED]/[EMAIL PROTECTED] >< (631)924-3728 (888) 924-3728 << >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
