Re: bug-reporting for non-English users

2005-05-01 Thread Fernando
Giuseppe Sacco wrote: Il giorno dom, 01-05-2005 alle 18:56 +0200, Jacob Sparre Andersen ha scritto: [...] And what about the other users? Do you expect the users to try to understand bug-reports in 30+ different languages before they report an error? I expect that the result will be that peopl

Re: bug-reporting for non-English users

2005-05-01 Thread Giuseppe Sacco
Il giorno dom, 01-05-2005 alle 18:56 +0200, Jacob Sparre Andersen ha scritto: [...] >And what about the other users? Do you expect the users to >try to understand bug-reports in 30+ different languages >before they report an error? I expect that the result will >be that people just give up lookin

Re: adding a new language to the debian-webpages (Re: bug-reporting for non-English users

2005-05-01 Thread Luk Claes
Jean Christophe Andrà wrote: Holger Levsen a Ãcrit : On Saturday 30 April 2005 21:58, Jean Christophe Andrà wrote: I can see a list of "Debian language pages" on http://www.debian.org/international/ There is also a description on that page how to add new languages... Yep: how to add a new

Re: bug-reporting for non-English users

2005-05-01 Thread Jacob Sparre Andersen
Giuseppe Sacco skrivaði: > Il giorno dom, 01-05-2005 alle 14:50 +0200, Jacob Sparre > Andersen ha scritto: > > a) Most maintainers know less than 10 languages. And > > Debian is distributed in (more than?) 30 languages. > > This gives (as a very rough estimate) that two out > > of th

Re: bug-reporting for non-English users

2005-05-01 Thread Giuseppe Sacco
Il giorno dom, 01-05-2005 alle 14:50 +0200, Jacob Sparre Andersen ha scritto: > a) Most maintainers know less than 10 languages. And > Debian is distributed in (more than?) 30 languages. > This gives (as a very rough estimate) that two out of > three messages the maintainer receives w

Re: bug-reporting for non-English users

2005-05-01 Thread Giuseppe Sacco
Il giorno dom, 01-05-2005 alle 14:50 +0200, Jacob Sparre Andersen ha scritto: [...] > a) Most maintainers know less than 10 languages. And > Debian is distributed in (more than?) 30 languages. > This gives (as a very rough estimate) that two out of > three messages the maintainer rece

Re: bug-reporting for non-English users

2005-05-01 Thread Jacob Sparre Andersen
Keld Jørn Simonsen skrev: > Jacob Sparre Andersen wrote: > > The maintainer should _never_ get bug-reports in other > > languages than English. (at least not in that role) > > Why not? Many developers know other languages than > English, and are able to deal with bug reports in other > languages

Re: bug-reporting for non-English users

2005-05-01 Thread Jacob Sparre Andersen
Giuseppe Sacco ha scritto: > Il giorno sab, 30-04-2005 alle 13:39 +0200, Jacob Sparre > Andersen ha scritto: > > The maintainer should _never_ get bug-reports in other > > languages than English. (at least not in that role) > > I think this may be the simplest solution: leave the user > the poss

Re: bug-reporting for non-English users

2005-05-01 Thread Jean Christophe André
Giuseppe Sacco a Ãcrit : I don't think so. We may invest more time in explaining how to report a bug in such way that a maintainer could understand it: . use LC_ALL=C LANG=C before running the buggy program Imagine a program containing a few questions and acting very differently depending on t

Re: adding a new language to the debian-webpages (Re: bug-reporting for non-English users

2005-05-01 Thread Jean Christophe André
Holger Levsen a Ãcrit : On Saturday 30 April 2005 21:58, Jean Christophe Andrà wrote: I can see a list of "Debian language pages" on http://www.debian.org/international/ There is also a description on that page how to add new languages... Yep: how to add a new language "in Debian" in gen

Re: bug-reporting for non-English users

2005-05-01 Thread Keld Jørn Simonsen
On Sat, Apr 30, 2005 at 01:39:53PM +0200, Jacob Sparre Andersen wrote: > Keld Jørn Simonsen wrote: > > Jutta Wrage wrote: > > > 3. If the maintainer gets a bug report in a language that > > is not understood by the maintainer, there should be > > established ways of contacting a translator for the

Re: bug-reporting for non-English users

2005-05-01 Thread Giuseppe Sacco
Il giorno sab, 30-04-2005 alle 13:39 +0200, Jacob Sparre Andersen ha scritto: > Keld Jørn Simonsen wrote: > > Jutta Wrage wrote: > > A part of the effectiveness of the Open Source community is > how we do massively parallel testing. If we move the task > of checking if an error in a program is al

adding a new language to the debian-webpages (Re: bug-reporting for non-English users

2005-05-01 Thread Holger Levsen
Hi, On Saturday 30 April 2005 21:58, Jean Christophe Andrà wrote: > I can see a list of "Debian language pages" on > http://www.debian.org/international/ There is also a description on that page how to add new languages... > Anybody knows where to ask for adding a new language in this list and >

Assets (Lior) (was bug-reporting for non-English users)

2005-04-30 Thread Clytie Siddall
Whoops, hit Reply and didn't correct the To header, sorry Lior. This one to the list... Begin forwarded message: On 30/04/2005, at 11:23 PM, Lior Kaplan wrote: Just a point to think about: Where's the point where you invest too much in translating everything to other languages than working on t

Assets (Lior) (was bug-reporting for non-English users)

2005-04-30 Thread Clytie Siddall
On 30/04/2005, at 11:23 PM, Lior Kaplan wrote: Just a point to think about: Where's the point where you invest too much in translating everything to other languages than working on the original English software. Everyone has to prioritize what they do. If you are primarily a translator, you may w

Re: bug-reporting for non-English users

2005-04-30 Thread Jean Christophe AndrÃ
Jutta Wrage a Ãcrit : Other things could be (if possible): the user gets a localized system message. Quoting will not help in an english bug report. But if this info is left out, the maintainer would not be able to understand, what really had happend sometimes. So if there was a database to sea

Re: bug-reporting for non-English users

2005-04-30 Thread Jutta Wrage
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Am Samstag, 30.04.05 um 13:39 Uhr schrieb Jacob Sparre Andersen: - - translate everything related to bug reports Bug-reports have a completely different time-scale than user interface texts in the programs (much faster). Can we handle that enormous ex

Re: bug-reporting for non-English users

2005-04-30 Thread Jean Christophe André
Clytie Siddall a Ãcrit : I really don't know the solution to that, but I think a language page for Debian is not a bad idea, as a backup. Agreed. I can see a list of "Debian language pages" on http://www.debian.org/international/ Anybody knows where to ask for adding a new language in this list a

Re: bug-reporting for non-English users

2005-04-30 Thread Lior Kaplan
I was talking about l10n and not i18n. Debian *must have* i18n to support all languages, but not everything should be in the local language of each user (l10n). Also, we can't translate everything. I mostly encounter hard time in translating technical details of the installation software. Sometime

Re: bug-reporting for non-English users

2005-04-30 Thread Lior Kaplan
> But, I fully agree that people *maintaining* computers, or working in > the computer science domain, should know technical english at the > minimum. And I agree on what you said next too (no foreign language > to maintainers). People who report bugs may not always know how to fix them, but I

Re: bug-reporting for non-English users

2005-04-30 Thread Frans Pop
On Saturday 30 April 2005 13:39, Jacob Sparre Andersen wrote: > time it is to translate (open) bug-reports, but if we can > seed it with machine translations, then that may be enough I just tried that with one report (English -> Dutch). The results were hilarious, but hardly usable. One problem i

Re: bug-reporting for non-English users

2005-04-30 Thread Jacob Sparre Andersen
Keld Jørn Simonsen wrote: > Jutta Wrage wrote: A part of the effectiveness of the Open Source community is how we do massively parallel testing. If we move the task of checking if an error in a program is already known from the testers to the developers, then this system breaks. So we have to ke

Re: bug-reporting for non-English users

2005-04-30 Thread Jean Christophe André
Keld JÃrn Simonsen a Ãcrit : 1. an API that takes the non-english error message and displays it in English. many - or say - most programs are not run in English, but in another language, in the first place. So it is difficult to write a bug report in English, when even the error message in englishi

Re: bug-reporting for non-English users

2005-04-30 Thread Clytie Siddall
Thankyou, Keld, for your reply. :) On 30/04/2005, at 6:17 PM, Keld JÃrn Simonsen wrote: 1. an API that takes the non-english error message and displays it in English. many - or say - most programs are not run in English, but in another language, in the first place. So it is difficult to write a bug

Re: bug-reporting for non-English users

2005-04-30 Thread Keld Jørn Simonsen
On Fri, Apr 29, 2005 at 09:06:42PM +0200, Jutta Wrage wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > > Would be better, to think about how to solve that problem: > > - - translation of www.debian.org to more languages (including the pages > about bug reporting) > - - translate eve

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
On 30/04/2005, at 4:36 AM, Jutta Wrage wrote: Would be better, to think about how to solve that problem: - - translation of www.debian.org to more languages (including the pages about bug reporting) - - translate everything related to bug reports - - help the users to find mailing lists in there l

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
On 30/04/2005, at 2:08 AM, [EMAIL PROTECTED] wrote: Ca fait du bien d'avoir une rÃponse qui ne tourne pas autour du "t'as qu'à apprendre l'anglais"... Bon sang, on s'attendrai pourtant à trouver un peu plus d'intelligence sur un liste i18n... Exactement. Merci bien, mon ami, j'ai senti un peu so

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
Hi J-C :) On 30/04/2005, at 1:38 AM, Jean Christophe Andrà wrote: Clytie, there is already an active vietnamese FLOSS community so-called "ViátLUG", mixing local and overseas vietnamese people (and even not vietnamese ones: I'm on it ;-)), see http://www.vnlinux.org/sitemoi/ There is an associat

Re: bug-reporting for non-English users

2005-04-29 Thread Jutta Wrage
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Am Freitag, 29.04.05 um 12:45 Uhr schrieb Lior Kaplan: As a personal view, people should know English, especially if they use computers. I know that's not the reality for everyone. Sorry, but that is as silly as saying everyone sending snail mail has t

Re: bug-reporting for non-English users

2005-04-29 Thread Jean Christophe André
Frans Pop a Ãcrit : *Note* There's a difference between debian-l10n- and debian- lists. The first are intended for people working on translation / localization, i.e. for development. The second are intended for users. Given the original question from Clytie, I think a user list would be more app

Re: bug-reporting for non-English users

2005-04-29 Thread Jean Christophe AndrÃ
Christian Perrier a Ãcrit : Quoting Jean Christophe Andrà ([EMAIL PROTECTED]): Dear Lior, nothing against you personnaly, but I have to strongly disagree on this! Especially on your condition: "if they *use* computers". If they use computers not running Windows, I'm afraid they still have to ha

Re: bug-reporting for non-English users

2005-04-29 Thread Christian Perrier
Quoting Jean Christophe André ([EMAIL PROTECTED]): > Lior Kaplan a écrit : > > >As a personal view, people should know English, especially if they use > >computers. I know that's not the reality for everyone. > > > > > Dear Lior, nothing against you personnaly, but I have to strongly > disagree

Re: bug-reporting for non-English users

2005-04-29 Thread Christian Perrier
Quoting [EMAIL PROTECTED] ([EMAIL PROTECTED]): > Jean-Christophe, > > Ca fait du bien d'avoir une réponse qui ne tourne pas autour du "t'as > qu'à apprendre l'anglais"... > > Bon sang, on s'attendrai pourtant à trouver un peu plus d'intelligence > sur un liste i18n... Only one contributor sug

Re: bug-reporting for non-English users

2005-04-29 Thread Jean Christophe André
Lior Kaplan a Ãcrit : As a personal view, people should know English, especially if they use computers. I know that's not the reality for everyone. Dear Lior, nothing against you personnaly, but I have to strongly disagree on this! Especially on your condition: "if they *use* computers". You c

Re: bug-reporting for non-English users

2005-04-29 Thread suzume
On 2005/04/29, at 19:45, Lior Kaplan wrote: As a personal view, people should know English, especially if they use computers. I know that's not the reality for everyone. What ? That not everyone knows English or that not everyone uses computers ? It strikes me as funny that you mention that on th

Re: bug-reporting for non-English users

2005-04-29 Thread Frans Pop
On Friday 29 April 2005 18:08, Jean Christophe Andrà wrote: > What do you think about creating a debian-l10n-vietnamese for this? I'm > not sure there will be enougth people on it right know, but it could be > The Right Wayâ to let people come... *Note* There's a difference between debian-l10n- an

Re: bug-reporting for non-English users

2005-04-29 Thread suzume
Jean-Christophe, Ca fait du bien d'avoir une rÃponse qui ne tourne pas autour du "t'as qu'à apprendre l'anglais"... Bon sang, on s'attendrai pourtant à trouver un peu plus d'intelligence sur un liste i18n... Jean-Christophe Helary (au Japon) On 2005/04/30, at 1:08, Jean Christophe Andrà wrote:

Re: bug-reporting for non-English users

2005-04-29 Thread Jean Christophe AndrÃ
Clytie Siddall a Ãcrit : On 29/04/2005, at 8:05 PM, Frans Pop wrote: I would suggest that supporting people who don't speak/write English is the responsibility of the Vietnamese user community. The obvious thing to do is to set up a Vietnamese Debian user mailing list and encourage users to prese

Re: bug-reporting for non-English users

2005-04-29 Thread Lior Kaplan
As a personal view, people should know English, especially if they use computers. I know that's not the reality for everyone. I'm trying to see this in the maintainer eyes: I can't translate every mail (to/from) the user's language. Something bug reports include many mails between the reporter/mai

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
Thanks for your response, Frans. On 29/04/2005, at 8:05 PM, Frans Pop wrote: That would still give a maintainer extra work. Also, the working language for Debian _is_ English for all general lists and for the BTS. Also, a bug submitter should _always_ first check if a bug has already been submitt

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
Thanks for your reply, Luk. On 29/04/2005, at 8:01 PM, Luk Claes wrote: Something that could help are the translations of the website (where you can put this extra information like mentioning IRC channel) I don't know the Debian site very well yet, Luk: which pages need translating most, and how

Re: bug-reporting for non-English users

2005-04-29 Thread Frans Pop
On Friday 29 April 2005 12:24, Clytie Siddall wrote: > Then any maintainer receiving an email to the bug-reporting address, > which has the name of a language in the subject line, would be able to > forward it to the translation team, or whatever other procedure was > decided. That would still giv

Re: bug-reporting for non-English users

2005-04-29 Thread Luk Claes
On Fri, 29 Apr 2005, Clytie Siddall wrote: > Thankyou for your reply, Lior. > > On 29/04/2005, at 7:45 PM, Lior Kaplan wrote: > [...] > Is it not possible to send email in Hebrew? I thought it was. > > > > I think we should stick with English on this. If you can't report > > yourself, find someone

Re: bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
Thankyou for your reply, Lior. On 29/04/2005, at 7:45 PM, Lior Kaplan wrote: Think you should read a bug report in Hebrew (my lang). What would you do as the maintainer of the package? I'm sorry if I didn't explain that properly. My idea (and that is all it is), is that users could be asked to put

Re: bug-reporting for non-English users

2005-04-29 Thread Lior Kaplan
Think you should read a bug report in Hebrew (my lang). What would you do as the maintainer of the package? I think we should stick with English on this. If you can't report yourself, find someone who will report for you. Clytie Siddall wrote: > Hi everybody :) > > I've just encountered a strin

bug-reporting for non-English users

2005-04-29 Thread Clytie Siddall
Hi everybody :) I've just encountered a string in apt which instructs the user, should s/he be unable to install the package and this is demonstrably a package problem, then to report it as a bug. How does the user who is not competent in writing English, do this? If there is currently no failsa