> Another solution might be to have a "Support form" that must be
completed
> and
> sent before support is given. This support form could have a few
simple
> questions and requests for information that could speed up a lot of
> support
> requests.
IMHO, this is the only possibility that's likely
On Thursday 22 June 2006 16:26, [EMAIL PROTECTED] wrote:
> > IMHO, this is the only possibility that's likely to succeed long-term
> > w/o having to repeat yourself a zillion times. It's a lot less
> > irritating if you're prompted to supply the information that someone
> > actually needs to solve
> IMHO, this is the only possibility that's likely to succeed long-term
> w/o having to repeat yourself a zillion times. It's a lot less
> irritating if you're prompted to supply the information that someone
> actually needs to solve the problem, and most people don't report
> problems often enough
