> Another solution might be to have a "Support form" that must be completed > and > sent before support is given. This support form could have a few simple > questions and requests for information that could speed up a lot of > support > requests.
IMHO, this is the only possibility that's likely to succeed long-term w/o having to repeat yourself a zillion times. It's a lot less irritating if you're prompted to supply the information that someone actually needs to solve the problem, and most people don't report problems often enough to remember what they should be submitting. -- db Using Tomcat but need to do more? Need to support web services, security? Get stuff done quickly with pre-integrated technology to make your job easier Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo http://sel.as-us.falkag.net/sel?cmd=lnk&kid=120709&bid=263057&dat=121642 _______________________________________________ Bacula-users mailing list Bacula-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/bacula-users
