On Thursday 22 June 2006 16:26, [EMAIL PROTECTED] wrote:
> > IMHO, this is the only possibility that's likely to succeed long-term
> > w/o having to repeat yourself a zillion times. It's a lot less
> > irritating if you're prompted to supply the information that someone
> > actually needs to solve the problem, and most people don't report
> > problems often enough to remember what they should be submitting.
>
> I hope if we do, that we can have a shortened version if the some or all
> questions do not apply. I can't tell you how much I hate this when my ISP
> makes me fill out tons of information about my computer network, routers
> and operating system just for me to tell them that my modem lights indicate
> that there is no signal.
Well, the idea is not to *require* a form to be filled out, or even that the
whole form be filled out. If you supply sufficient information, there is no
need for a form. For those who don't supply anything useful (and there seem
to be a lot -- maybe 20-30% of the requests) one suggestion is to send them a
form and request them to fill it out. It seems to me that is much easier for
users to accept than being sent to the Support page. Whether or not it would
really work is another question ...
--
Best regards,
Kern
(">
/\
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