> IMHO, this is the only possibility that's likely to succeed long-term > w/o having to repeat yourself a zillion times. It's a lot less > irritating if you're prompted to supply the information that someone > actually needs to solve the problem, and most people don't report > problems often enough to remember what they should be submitting. > I hope if we do, that we can have a shortened version if the some or all questions do not apply. I can't tell you how much I hate this when my ISP makes me fill out tons of information about my computer network, routers and operating system just for me to tell them that my modem lights indicate that there is no signal.
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