The support portal is intended to provide our customers with a centralized
view of all technical support tools and information across IBM systems,
software, and services, that can be tailored for your needs. It is my
understanding that, in general, the feedback for the new portal model has
very pos
...@vm.marist.edu] On Behalf Of
Paul Zarnowski
Sent: Tuesday, December 22, 2009 7:57 AM
To: ADSM-L@VM.MARIST.EDU
Subject: Re: [ADSM-L] IBM bureaucracy strikes again
Yet another change. Every time they "improve" things, they make it harder
for us to find the same information we used to be able
marist.edu] On Behalf Of Wanda
Prather
Sent: Tuesday, December 22, 2009 9:36 AM
To: ADSM-L@VM.MARIST.EDU
Subject: Re: [ADSM-L] IBM bureaucracy strikes again
OK. Can someone on the list, or someone from Tivoli who monitors this list,
give us a contact point within IBM where we can take these compl
Zarnowski
> Sent: Tuesday, December 22, 2009 7:57 AM
> To: ADSM-L@VM.MARIST.EDU
> Subject: Re: [ADSM-L] IBM bureaucracy strikes again
>
> Yet another change. Every time they "improve" things, they make it harder
> for us to find the same information we used to be abl
Zarnowski
Sent: Tuesday, December 22, 2009 7:57 AM
To: ADSM-L@VM.MARIST.EDU
Subject: Re: [ADSM-L] IBM bureaucracy strikes again
Yet another change. Every time they "improve" things, they make it harder for
us to find the same information we used to be able to get at.
I'll give th
Tuesday, December 22, 2009 9:57 AM
>| To: ADSM-L@VM.MARIST.EDU
>| Subject: Re: [ADSM-L] IBM bureaucracy strikes again
>|
>| Yet another change. Every time they "improve" things, they make it
>harder
>| for us to find the same information we used to be able to get at
Ok, I tried it. It's an abomination.
1. It's slow.
2. The links I tried did not go where they were supposed to go.
3. In setting up my list of products, I found I could only list 10. Do you
know how many TSM-related products there are? Add your server and storage, and
there's no way you can k
Behalf
Of
| Paul Zarnowski
| Sent: Tuesday, December 22, 2009 9:57 AM
| To: ADSM-L@VM.MARIST.EDU
| Subject: Re: [ADSM-L] IBM bureaucracy strikes again
|
| Yet another change. Every time they "improve" things, they make it
harder
| for us to find the same information we used to be able
Yet another change. Every time they "improve" things, they make it harder for
us to find the same information we used to be able to get at.
I'll give this a try before passing judgement. It looks like they are going to
a portal model where you can customize your own experience.
At 08:30 AM 12
Sadly their products seem to be following the same model.
-Original Message-
From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of
Richard Sims
Sent: Tuesday, December 22, 2009 8:31 AM
To: ADSM-L@VM.MARIST.EDU
Subject: [ADSM-L] IBM bureaucracy strikes again
If you
DSM-L@VM.MARIST.EDU
Subject: [ADSM-L] IBM bureaucracy strikes again
If you haven't been to the TSM Support Page
(http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
very recently, you'll be dismayed to learn that this helpfully
product-specific page is goi
If you haven't been to the TSM Support Page
(http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
very recently, you'll be dismayed to learn that this helpfully
product-specific page is going away - being replaced by a generalized facility
which you get to from the
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