The support portal is intended to provide our customers with a centralized view of all technical support tools and information across IBM systems, software, and services, that can be tailored for your needs. It is my understanding that, in general, the feedback for the new portal model has very positive, notwithstanding the concerns raised on ADSM-L. We do recognize that in its current form it may not meet everyone's needs, and that there is room for improvement -- and the Support Portal team is listening. On the portal pages, you will find several alternatives for providing feedback in the "Support feedback" portion of the page. These are the official places to provide feedback. Through this feedback, we can continue to improve the support portal.
There is also another survey here: https://www-950.ibm.com/survey/oid/wsb.dll/s/ag26a I think that until the portal goes live in January, you will have the opportunity to answer questions comparing the current support pages to the new portal pages. Best regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Product Development Level 3 Team Lead Internal Notes e-mail: Andrew Raibeck/Hartford/i...@ibmus Internet e-mail: stor...@us.ibm.com IBM Tivoli Storage Manager support web page: http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence.
