Hi Mathias,
thank you for your time.
Yes, it is configured.
I was unable to find the problem.
My Config.pm is here and I would appreciate if you look for an error.
*Config.pm:*
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2014 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> Most OTRS configuration should be done via the OTRS web interface
# and the SysConfig. Only for some configuration, such as database
# credentials and customer data source changes, you should edit this
# file. For changes do customer data sources you can copy the
definitions
# from Kernel/Config/Defaults.pm and paste them in this file.
# Config.pm will not be overwritten when updating OTRS.
# --
package Kernel::Config;
#use strict;
use warnings;
use utf8;
sub Load {
my $Self = shift;
# #
# database settings #
# #
# The database host
$Self->{'DatabaseHost'} = '127.0.0.1';
# The database name
$Self->{'Database'} = "otrs";
# The database user
$Self->{'DatabaseUser'} = "otrs";
# The password of database user. You also can use
bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{'DatabasePw'} = '';
# The database DSN for MySQL ==> more: "perldoc DBD::mysql"
$Self->{'DatabaseDSN'} =
"DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";
# The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
# if you want to use a local socket connection
#$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a TCP/IP connection
#$Self->{DatabaseDSN} =
"DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# The database DSN for Microsoft SQL Server - only supported if OTRS is
# installed on Windows as well
#$Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL
Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";
# The database DSN for Oracle ==> more: "perldoc DBD::oracle"
#$Self->{DatabaseDSN} =
"DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
#$ENV{ORACLE_HOME} = '/path/to/your/oracle';
#$ENV{NLS_DATE_FORMAT} = '-MM-DD HH24:MI:SS';
#$ENV{NLS_LANG}= 'AMERICAN_AMERICA.AL32UTF8';
# #
# fs root directory
# #
$Self->{Home} = '/opt/otrs';
# #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# #
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# #
# #
# data inserted by installer #
# #
# $DIBI$
$Self->{LogModule} = 'Kernel::System::Log::File';
$Self->{LogModule::LogFile} = '/var/log/otrs.log';
$Self->{Organization} = '*';
$Self->{ProductName} = '***';
$Self->{DefaultLanguage} = 'pt_BR';
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = '127.0.0.1';
$Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=aa,dc=b,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::UID1'} = 'uid';
$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=atendentes,ou=Group,dc=aa,dc=b,dc=ccc,dc=dd';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
#$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
$Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1';
$Self->{'AuthSyncModule::LDAP::BaseDN'} =
'dc=aa,dc=b,dc=ccc,dc=dd';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
#UserMobile=> 'mobile',
};
# Attributes needed for group syncs
# (attribute name for group value key)
$Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid';
# (attribute for type of group content UID/DN for full ldap name)
$Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN';
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of
first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
# AuthSyncModule::L
