[otrs] get notification on contract/warranty expiration reach in CMDB
Hello, Is there a way/config , where I can get notification(email), once the warranty /end date expires or before expiry of 1 month. Generic Agent does not have such capacity. I use 3.1.1 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] get notification on contract/warranty expiration reach in CMDB
You need to develop that or buy it from http://feature-addons.de/otrs/ITSM%20ConfigurationManagement/CINotifications (site is in German, but the module is in English and in German). If you're interested in this add on, I can create a demo instance for you and if you decide to buy it this week, you get a discount of 24%... On 04.12.2014 09:45, Darshak Modi wrote: > Hello, > > Is there a way/config , where I can get notification(email), once the > warranty /end date expires or before expiry of 1 month. > Generic Agent does not have such capacity. > I use 3.1.1 > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] upgrade from 3.3.10 to 4.0.2
Hi all I am following the manual, but at the end I have some problems with the httpd restart. It fails due the perl Apache2::Return (Can't locate Apache2/Reload.pm), but when I try to install it (like suggest form the otrs.CheckModules.pl) with "yum install perl(Apache2::Reload)" I don't find it anywhere. Moreover, that module should be optional OS: Centos 6.5 Any idea ? Regards Marco - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] upgrade from 3.3.10 to 4.0.2
Hi Marco, I think you have to install that using CPAN. Regards Daniel -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Borsani Gesendet: Donnerstag, 4. Dezember 2014 12:03 An: User questions and discussions about OTRS. Betreff: [otrs] upgrade from 3.3.10 to 4.0.2 Hi all I am following the manual, but at the end I have some problems with the httpd restart. It fails due the perl Apache2::Return (Can't locate Apache2/Reload.pm), but when I try to install it (like suggest form the otrs.CheckModules.pl) with "yum install perl(Apache2::Reload)" I don't find it anywhere. Moreover, that module should be optional OS: Centos 6.5 Any idea ? Regards Marco - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] upgrade from 3.3.10 to 4.0.2
Yes normally via CPAN, in some cases you can use a rpm http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3 Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] R: upgrade from 3.3.10 to 4.0.2
I know, I search the rpm file but I did not find that one for Centos 6.5 -Messaggio originale- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Sander Goudswaard Inviato: giovedì 4 dicembre 2014 15:07 A: 'User questions and discussions about OTRS.' Oggetto: Re: [otrs] upgrade from 3.3.10 to 4.0.2 Yes normally via CPAN, in some cases you can use a rpm http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3 Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message was scanned by ESVA and is believed to be clean. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Change the color of "NOTE" in Ticket
Hello, When agent closes the ticket, it is in red color and when one write the note, its also in "red" color. So, its confusing. I would like to change the color of NOTE. (I have enable Sysconfig setting: Ticket::UseArticleColors ) Any idea? Is it possible in OTRS 4.2 ?? Is there any development going on to create new article type? Thanks in advanced for your time and input. Cheers, - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Pre-defined email addresses to forward tickets
Hello, I would like to know how to set up specific queues with a set of pre-defined email addresses to forward tickets to (ex. the email addresses of my external second line support) to avoid that the agents have to manually enter the email addresses to forward to, as sometimes they make a typo and the email doesn't get sent Thanks! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Queue view
Hello, Is it possible to have a queue which is a combined list, in chronological order, of all tickets in all queues. The purpose of this is to enable an agent working on multiple queues to work through all tickets in chronological order and be able to easily see tickets which are getting old, no matter which queue they arrived in. Thanks! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : Re: Pre-defined email addresses to forward tickets
Hi, 04/12/2014 16:21 - John Koch wrote: I would like to know how to set up specific queues with a set of pre-defined email addresses to forward tickets to (ex. the email addresses of my external second line support) to avoid that the agents have to manually enter the email addresses to forward to, as sometimes they make a typo and the email doesn't get sent It is a mail forward. There is by design no pre selected address. To avoid typos, use correct backends. For predefined e-mail addresses, use event based notifications. Use processes. -- Florian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : Queue view
Hi, 04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a combined list, in chronological order, of all tickets in all queues. The purpose of this is to enable an agent working on multiple queues to work through all tickets in chronological order and be able to easily see tickets which are getting old, no matter which queue they arrived in. Yes. Read manual: [1]http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-overview.html -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-overview.html - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : R: upgrade from 3.3.10 to 4.0.2
Hi, 04/12/2014 15:21 - Marco Borsani wrote: (...) I know, I search the rpm file but I did not find that one for Centos 6.5 what about using EPEL as it is in documentation? [1]http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] R: upgrade from 3.3.10 to 4.0.2
To upgrade from 3.3 to 4 , have you used this instructions ? http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html I do it again in another 3.3 system (staging) , but had same problems... Regards Marco -Messaggio originale- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Marco Borsani Inviato: giovedì 4 dicembre 2014 15:11 A: User questions and discussions about OTRS. Oggetto: [otrs] R: upgrade from 3.3.10 to 4.0.2 I know, I search the rpm file but I did not find that one for Centos 6.5 -Messaggio originale- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Sander Goudswaard Inviato: giovedì 4 dicembre 2014 15:07 A: 'User questions and discussions about OTRS.' Oggetto: Re: [otrs] upgrade from 3.3.10 to 4.0.2 Yes normally via CPAN, in some cases you can use a rpm http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3 Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message was scanned by ESVA and is believed to be clean. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message was scanned by ESVA and is believed to be clean. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] R: : R: upgrade from 3.3.10 to 4.0.2
Hi I did it (not now, at th beginning) # rpm -qa | grep epel-release-6-8.noarch epel-release-6-8.noarch Thanks Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Florian Edlhuber Inviato: giovedì 4 dicembre 2014 16:32 A: otrs@otrs.org Oggetto: Re: [otrs] : R: upgrade from 3.3.10 to 4.0.2 Hi, 04/12/2014 15:21 - Marco Borsani wrote: (...) I know, I search the rpm file but I did not find that one for Centos 6.5 what about using EPEL as it is in documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos -- Florian -- This message has been checked by ESVA and is believed to be clean. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : R: upgrade from 3.3.10 to 4.0.2
On 04.12.14 16:32, Florian Edlhuber wrote: Hi, 04/12/2014 15:21 - Marco Borsani wrote: (...) I know, I search the rpm file but I did not find that one for Centos 6.5 what about using EPEL as it is in documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos The Perl package Apache2::Reload is not in EPEL (see http://dl.fedoraproject.org/pub/epel/6/x86_64/repoview/letter_p.group.html). Use CPAN to install it or install it manually. frank -- Frank Thommen - Structures IT Management and Support - EMBL Heidelberg frank.thom...@embl-heidelberg.de - +49 6221 387 8353 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] R: upgrade from 3.3.10 to 4.0.2
Hi, i've resolved this problem with this simple commands: # yum install gcc make httpd-devel perl-Archive-Zip # perl -MCPAN -e "install ModPerl::MM" # perl -MCPAN -e "install Apache2::Reload" Bye, -- A Presto Flynets 2014-12-04 16:36 GMT+01:00 Marco Borsani : > To upgrade from 3.3 to 4 , have you used this instructions ? > > http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html > > I do it again in another 3.3 system (staging) , but had same problems... > > Regards > > Marco > > -Messaggio originale- > Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di > Marco Borsani > Inviato: giovedì 4 dicembre 2014 15:11 > A: User questions and discussions about OTRS. > Oggetto: [otrs] R: upgrade from 3.3.10 to 4.0.2 > > I know, I search the rpm file but I did not find that one for Centos 6.5 > > -Messaggio originale- > Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di > Sander Goudswaard > Inviato: giovedì 4 dicembre 2014 15:07 > A: 'User questions and discussions about OTRS.' > Oggetto: Re: [otrs] upgrade from 3.3.10 to 4.0.2 > > Yes normally via CPAN, in some cases you can use a rpm > > http://rpm.pbone.net/index.php3?stat=3&search=perl-Apache2-Reload&srodzaj=3 > > Sander > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > This message was scanned by ESVA and is believed to be clean. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > This message was scanned by ESVA and is believed to be clean. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : Re: Pre-defined email addresses to forward tickets
Hi Florian, Thanks for your reply. Could you please elaborate a bit on this answer: * For predefined e-mail addresses, use event based notifications. Use processes.* Thanks! On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber wrote: > Hi, > > 04/12/2014 16:21 - John Koch wrote: > I would like to know how to set up specific queues with a set of > pre-defined email addresses to forward tickets to (ex. the email addresses > of my external second line support) to avoid that the agents have to > manually enter the email addresses to forward to, as sometimes they make a > typo and the email doesn't get sent > > > It is a mail forward. There is by design no pre selected address. > To avoid typos, use correct backends. > For predefined e-mail addresses, use event based notifications. > Use processes. > > -- > Florian > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01
Hi,
I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux.
Everything is ok, except that when replying to a ticket the system is not
showing salutation, response template and signature TEXT but the following code:
$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}
$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
Any idea about what went wrong and how to fix it?
Thanks
paolo mosconi
-
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Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01
With the switch from homebrew template system to Template::Toolkit the
syntax changed.
Your code should look like
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Translate(Localize(Data.Created, "TimeShort")) | html %] - [%
Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
(untested)
- Renée
On 04.12.2014 17:58, Paolo Mosconi wrote:
> Hi,
> I upgraded from OTRS 3.3 to 4.01.02 moving the system from Windows to Linux.
> Everything is ok, except that when replying to a ticket the system is not
> showing salutation, response template and signature TEXT but the following
> code:
>
> $QData{"Salutation"}
> $QData{"StdResponse"}
> $QData{"Signature"}
>
> $TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
> $QData{"Body"}
>
> Any idea about what went wrong and how to fix it?
> Thanks
> paolo mosconi
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
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OTRS AddOn repository: http://opar.perl-services.de
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Re: [otrs] Salutation, template and signature texts not showing after upgrade to OTRS 4.01
Great, it works now. Many thanks for the very quick reply. Paolo Mosconi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] : Re: Pre-defined email addresses to forward tickets
Hi, sorry @all for the wrong quoting in my last e-mails. I hope, it is fixed now. 04/12/2014 17:32 - John Koch wrote: > Thanks for your reply. Could you please elaborate a bit on this answer: > For predefined e-mail addresses, use event based notifications. > Use processes. Sorry to get you to documentation again: predefined e-mail addresses, with this I meant: "use external address databases" for your e-mail addresses (LDAP for example) then you don't have to type it. [1]http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html the event based notifications can be used for your goal "sending mails to e-mail receipients" based on events: [2]http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-notifications Processes: you can use processes to address mail receipients. I am not going to explain it in detail. Just play with the functions (espacially event based notifications) Please have a look in the documentation. Thanks :) Flo -- Florian [1] http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html [2] http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-notifications - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
