Re: [otrs] How to disable all unlock timeouts
Am 31.10.2014 23:28, schrieb Mike Morris: I'm a bit embarrassed that I haven't been able to find all the relevant setting(s) myself but... I haven't :-( I want to make sure that no locked ticket is ever unlocked by the system as a result of a timeout - so that only Agent actions can result in an unlock. I've searched in SysConfig for every combination of "(un)lock", "time(out)" and "auto(matic)" I can think of, and changed several settings... but it still keeps happening. I've played with settings related to Notification of the timeout unlocks etc... but haven't been able to stop the actual unlocking. The undesired event causes an "Agent::LockTimeout" notification. What critical setting am I missing? (fyi, v3.3.6). Thanks, MikeM Hi Mike, This is regulated per Queue - "Unlock timeout minutes" - "0 = no unlock" Regards, Fritz -- - KMF DatenSystemeFriedrich Koelbel Lagergasse 12 8020 Graz +436764209045 http://kmf.co.at off...@kmf.co.at UID: ATU 46774600 - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Displaying added CI fields
Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I've been importing CIs into the CMDB successfully and have change the 'Computer' class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven't figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a 'Computer' CI, I don't see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Displaying added CI fields
After submitting this, I'm wondering if I should have posted this to the ITSM list?? Since I see that ITSM module referenced in the URL I mentioned below. I THINK the CMDB is part of the base OTRS isn't it? Please let me know if I'm posting in the wrong list. Gene From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gene Matthews Sent: Monday, November 3, 2014 8:38 AM To: otrs@otrs.org Subject: [otrs] Displaying added CI fields Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I've been importing CIs into the CMDB successfully and have change the 'Computer' class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven't figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a 'Computer' CI, I don't see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Displaying added CI fields
Hello Gene, CMDB Module is part of the ITSM Package. Regarding the display of the new fields, first thing to check is if the ones you are displaying have those fields in, what happens if you try to edit those items, are the new fields there and filled, when you check the item history, you can see the changes being applied? When you modify a class and you already had items, you won't see the new fields until you edit it. Regards 2014-11-03 8:42 GMT-06:00 Gene Matthews : > After submitting this, I’m wondering if I should have posted this to the > ITSM list?? Since I see that ITSM module referenced in the URL I mentioned > below. I THINK the CMDB is part of the base OTRS isn’t it? > > > > Please let me know if I’m posting in the wrong list. > > > > Gene > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gene Matthews > *Sent:* Monday, November 3, 2014 8:38 AM > *To:* otrs@otrs.org > *Subject:* [otrs] Displaying added CI fields > > > > Hi, > > > > We are pretty new to OTRS. We have it installed (ITSM also) in a test > environment. I’ve been importing CIs into the CMDB successfully and have > change the ‘Computer’ class definition to add some new fields. The new > fields are being added and my imports are working; when I do an export I > see all the data. > > > > What I haven’t figured out yet is how to get the new fields and their > values to display. When I go to the CMDB overview and double click on a > ‘Computer’ CI, I don’t see any of the new fields. > > > > How can I update this view so that my new fields are displayed? It looks > like it is calling something from AgentITSMConfigItemZoom based upon the > URL. Should I be looking under Admin in the web interface for this? > > > > Thanks, > > > > Gene > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Displaying added CI fields
Thanks! You are correct. Once I edited the CI, all the fields became visible. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro Cordero Sent: Monday, November 3, 2014 8:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Displaying added CI fields Hello Gene, CMDB Module is part of the ITSM Package. Regarding the display of the new fields, first thing to check is if the ones you are displaying have those fields in, what happens if you try to edit those items, are the new fields there and filled, when you check the item history, you can see the changes being applied? When you modify a class and you already had items, you won't see the new fields until you edit it. Regards 2014-11-03 8:42 GMT-06:00 Gene Matthews : After submitting this, I’m wondering if I should have posted this to the ITSM list?? Since I see that ITSM module referenced in the URL I mentioned below. I THINK the CMDB is part of the base OTRS isn’t it? Please let me know if I’m posting in the wrong list. Gene From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gene Matthews Sent: Monday, November 3, 2014 8:38 AM To: otrs@otrs.org Subject: [otrs] Displaying added CI fields Hi, We are pretty new to OTRS. We have it installed (ITSM also) in a test environment. I’ve been importing CIs into the CMDB successfully and have change the ‘Computer’ class definition to add some new fields. The new fields are being added and my imports are working; when I do an export I see all the data. What I haven’t figured out yet is how to get the new fields and their values to display. When I go to the CMDB overview and double click on a ‘Computer’ CI, I don’t see any of the new fields. How can I update this view so that my new fields are displayed? It looks like it is calling something from AgentITSMConfigItemZoom based upon the URL. Should I be looking under Admin in the web interface for this? Thanks, Gene - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] IMAP: Can't process mail, email no 1 is empty!
Hi I am not able to fetchmail the error is "IMAP: Can't process mail, email no 1 is empty!.." some times the error is "Can't create PID PostMasterMailbox, because it's already running" I cleared the running PostMasterMailbox in Mysql Stopped all cron jobs Changed # set binmode # binmode ($Row, ':utf8'); No jobs running for postmastermailbox I restarted the server also, cleared router also. Still my problem is if the mailbox is empty when i click the fetchmail in GUI its telling finished but when any mails are in mailbox its taking long time and ends up with this error Can't process mail, email no 1 is empty! Pls advise ASAP Thanks in advance Rajesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] IMAP: Can't process mail, email no 1 is empty!
If the mailbox is empty, it's because of simultaneous fetch of email. Make sure root isn't running PostmasterMailbox at the same time as the otrs user. On Mon, Nov 3, 2014 at 11:45 AM, rajesh kumar wrote: > Hi > > I am not able to fetchmail the error is "IMAP: Can't process mail, email > no 1 is empty!.." > > some times the error is "Can't create PID PostMasterMailbox, because it's > already running" > > I cleared the running PostMasterMailbox in Mysql > Stopped all cron jobs > Changed # set binmode ># binmode ($Row, ':utf8'); > No jobs running for postmastermailbox > > I restarted the server also, cleared router also. > > Still my problem is if the mailbox is empty when i click the fetchmail in > GUI its telling finished but when any mails are in mailbox its taking long > time and ends up with this error Can't process mail, email no 1 is empty! > > > > Pls advise ASAP > > Thanks in advance > Rajesh > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] IMAP: Can't process mail, email no 1 is empty!
I Have disabled the cron job for the user otrs. Only cron job running is with user root which is out of otrs using Crontab -e On 3 Nov 2014 23:31, "Gerald Young" wrote: > If the mailbox is empty, it's because of simultaneous fetch of email. Make > sure root isn't running PostmasterMailbox at the same time as the otrs user. > > On Mon, Nov 3, 2014 at 11:45 AM, rajesh kumar wrote: > >> Hi >> >> I am not able to fetchmail the error is "IMAP: Can't process mail, email >> no 1 is empty!.." >> >> some times the error is "Can't create PID PostMasterMailbox, because it's >> already running" >> >> I cleared the running PostMasterMailbox in Mysql >> Stopped all cron jobs >> Changed # set binmode >># binmode ($Row, ':utf8'); >> No jobs running for postmastermailbox >> >> I restarted the server also, cleared router also. >> >> Still my problem is if the mailbox is empty when i click the fetchmail in >> GUI its telling finished but when any mails are in mailbox its taking long >> time and ends up with this error Can't process mail, email no 1 is empty! >> >> >> >> Pls advise ASAP >> >> Thanks in advance >> Rajesh >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] otrs Digest, Vol 74, Issue 2
I want to make sure that no locked ticket is ever unlocked by the system as a result of a timeout - so that only Agent actions can result in an unlock. I've searched in SysConfig for every combination of "(un)lock", "time(out)" and "auto(matic)" I can think of, and changed several settings... but it still keeps happening. Hi Mike, This is regulated per Queue - "Unlock timeout minutes" - "0 = no unlock" Regards, Fritz Thank you Fritz!!! I knew I'd be embarrassed :-) However, now I wonder if the SysConfig search works as I assumed. So, for my next dumb question: I still cannot get it to come up in the SysConfig search even knowing the exact field title is there an index I need to rebuild, or does SysConfig not search Key names, or some other reason I can't find this value ??? Thanks again, MikeM - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] otrs Digest, Vol 74, Issue 2
If it is a queue setting, this is not a sysconfig option, but a field in the database. That's why you can't find it with the SysConfig search. On 03.11.2014 23:23, Mike Morris wrote: > > However, now I wonder if the SysConfig search works as I assumed. So, > for my next dumb question: I still cannot get it to come up in the > SysConfig search even knowing the exact field title is there an > index I need to rebuild, or does SysConfig not search Key names, or > some other reason I can't find this value ??? -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
