Thanks - but I can't find how to create a custom search. I can find 'search preferences' but there's no delete in that either.
Raphaël MOUNEYRES wrote: > > Hello, > > on 3.8.8 you can set Delete status by going into "The Basics" page and > change status to deleted. > well this is still a long process if you have a lot to change. > > what i would do is create a custom search called "10 newest unowed tickets > with delete" to add the "Delete" button you're missing, and put it on your > "RT at a glance view" instead of the standard "10 newest unowed tickets" > > Raphaël > > > > > martinmoore <[email protected]> > Envoyé par : [email protected] > 11/01/2012 16:26 > > A > [email protected] > cc > > Objet > Re: [rt-users] No Delete option on 3.8.8 > > > > > > > >>Granting every right to every user/role is a horrible idea. > True - ish! I'm really the only user, so not a big deal. When it's working > I'll set it up more sensibly. > >>If you don't see delete, then you probably have a customization of some > sort. > Possible but unlikely as it was a fresh install on a new server. > > I have found that if I take the unowned tickets and go to 'My Day' I can > set > the status to 'Deleted'. A bit of a long winded way though. > > > Anyway, some pics: > > http://old.nabble.com/file/p33121774/rtdel1.jpg > > > http://old.nabble.com/file/p33121774/rtdel2.jpg > > > > > > Thomas Sibley wrote: >> >> On 01/11/2012 04:40 AM, martinmoore wrote: >>> >>> Still no delete, not even when logged in as root. My list of spam is >>> growing >>> :) >>> >>> martinmoore wrote: >>>> >>>> Sorry Thomas - I thought emails went to the list :) >>>> >>>> I've set all users/roles to have all rights (it's a small sytem, so OK >>>> to >>>> do this) and still no delete. >> >> Granting every right to every user/role is a horrible idea. >> >> If you don't see delete, then you probably have a customization of some >> sort. >> >> Why don't you take a screenshot to show folks where you expect to find >> delete that you're not finding it? >> >> Thomas >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston March 5 & 6, 2012 >> >> > > -- > View this message in context: > http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > > > # > " Ce courriel et les documents qui lui sont joints peuvent contenir des > informations confidentielles ou ayant un caractère privé. S'ils ne vous > sont > pas destinés, nous vous signalons qu'il est strictement interdit de les > divulguer, de les reproduire ou d'en utiliser de quelque manière que ce > soit le contenu. Si ce message vous a été transmis par erreur, merci d'en > informer l'expéditeur et de supprimer immédiatement de votre système > informatique ce courriel ainsi que tous les documents qui y sont > attachés." > > > ****** > > " This e-mail and any attached documents may contain confidential or > proprietary information. If you are not the intended recipient, you are > notified that any dissemination, copying of this e-mail and any > attachments > thereto or use of their contents by any means whatsoever is strictly > prohibited. If you have received this e-mail in error, please advise the > sender immediately and delete this e-mail and all attached documents > from your computer system." > # > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33122419.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
