I had a similar experience with Discover warranty recently with a Link II. I correctly installed internal jumpers and external comms cables, and during the commissioning process I heard a popping sound from inside the Link. The center relay board was visibly burnt. After creating a ticket and corresponding with tech support, they accused me of plugging in the link cable to the Ethernet port, which I very definitely did not do. The Link was no longer under warranty due to…something that didn’t happen? I had another Link on hand and swapped it out on my own dime. It was a frustrating experience, but luckily it was a hundreds, not thousands of dollars headache. No warm and fuzzies.
On the other hand, Fortress Power RMA’d an eVault Max BMS for me today that failed after a lighting strike. Very obviously not under warranty, but they replaced it anyways. Yes warm and fuzzies. On Mon, Aug 19, 2024 at 6:18 PM david quattro via RE-wrenches < re-wrenches@lists.re-wrenches.org> wrote: > If a manufacturer decides to pettifog over a property being sold in > order to escape warranty obligation.. yikes! no thanks > > On Mon, Aug 19, 2024 at 3:04 PM Maverick Brown via RE-wrenches < > re-wrenches@lists.re-wrenches.org> wrote: > >> Luke >> >> I appreciate the follow up. >> >> And as a/an FLA/AGM to Lithium upgrader with many of my customers and >> having deployed Discover batteries myself, I will remember your “joy” and >> take notes. Lots of choices to be made. And I have notes on the customers / >> batteries and results. >> >> Companies will stand by their products or they won’t. Let’s contribute >> and make sure our customers are taken care of and even our own homes where >> we have all these test systems. >> >> Let the games begin. >> >> Okay. I know. They already started. ;-) >> >> Thank you, >> >> Maverick >> >> Maverick Brown >> Off-Grid Solar Commander since 2006 >> Maverick Solar Enterprises, Inc. >> • Solar Commander Remote Power >> • SunFlow Systems Cathodic Protection >> maver...@mavericksolar.com >> 512-460-9825 >> >> >> >> On Aug 19, 2024, at 4:49 PM, Luke Christy via RE-wrenches < >> re-wrenches@lists.re-wrenches.org> wrote: >> >> Dave- following up on this- >> >> Point taken- but I still reserve the right to be annoyed when a >> high-priced, properly-set-up, top tier product with a 10-year warranty >> fails in under three years and the case ends up in a warranty exception >> loophole with no joy. >> I’ll get over it though. >> >> >> Luke Christy >> 719-588-3044 >> >> >> >> On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches >> <re-wrenches@lists.re-wrenches.org> wrote: >> >> Being from Manufacturing I just disagree that warranty should pass on to a >> different owner. (Unless in writing) >> Too much chance for failure with a new owner. >> >> We do want these folks to stay in business right? Batteries are hard enough >> in residential when doing everything correct. >> >> *Dave Angelini Offgrid Solar >> "we go where powerlines don't" >> <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ >> <https://offgridsolar1.com/> <http://members.sti.net/offgridsolar/> >> e-mail offgridso...@sti.net <offgridso...@sti.net> >> text 209 813 0060* >> >> >> On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote: >> >> I also have had a poor experience with Discover's warranty. >> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I >> registered the warranty for all three within a few weeks of installation. >> Fast forward to 2023, the original customer sold the property and the new >> owner asked me out to troubleshoot a storage issue. One battery had failed >> to due a faulty BMS. Discover refused to honor the warranty because the >> property had changed hands (they tie the warranty to the original >> registered owner), and the new owner was stuck buying a new battery. >> >> Discover did offer the replacement at a slightly discounted price but I >> thought it was lousy to find out that a 10-year warranty product suddenly >> has no warranty if the property is ever sold. It really turned me off, and >> I was left with the feeling that I might have had better luck getting a >> warranty replacement if I had never registered the batteries at all. >> >> >> Luke Christy >> Renewable energy consultant >> >> NABCEP Certified PV Installation Professional™: >> >> Solar Gain Services, LLC >> PO Box 531 >> Monte Vista, CO 81144 >> sgsrenewables@gmail >> >> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches < >> re-wrenches@lists.re-wrenches.org> wrote: >> >> Hi All, >> >> I have an installer buddy where i used to live who's having to try and >> get a discover lithium warrantied. >> >> Its 3 yrs old, 2 years installed. >> >> The dealer is closed, and the customer doesn't have the POP. >> >> Discover is being very difficult. >> >> The battery appears to have a dead cell block which makes trying to get >> info out of the battery all but impossible as it won't stay on long enough >> to download the info. >> >> Does anyone have a contact who could help my installer/friend with this >> issue? >> >> thanks >> >> Jay >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. 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