Re: [RE-wrenches] discover lithium warranty issues.

[Jay via RE-wrenches]

Hi Dave I can understand that.  But it’s not what I expect from a one Of the premium companies and premium prices.  In this case and what is unfortunately all too common the dealer is gone. The dealer didn’t for whatever reason didn’t do the paperwork. I don’t see how that ends up being the customers fault. There should be some kind of work around for such situations. I can think of all sorts of ways to prove they are the original owners. Especially with equipment that has such good internal monitoring. If discover find the customer abused the equipment then  not a Warranty issue but wouldn’t be anyway even if they did the paperwork.  If it’s indeed a rare failure, then they should cover it. That’s the sign of a good company.  My 2 cents.  On Aug 15, 2024, at 12:09 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote:  Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)Too much chance for failure with a new owner. We do want these folks to stay in business right? Batteries are hard enough in residential when doing everything correct. Dave Angelini Offgrid Solar "we go where powerlines don't" https://offgridsolar1.com/ e-mail offgridso...@sti.net text 209 813 0060 On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote: I also have had a poor experience with Discover's warranty.  I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered  the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery.    Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the  feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all.    Luke Christy Renewable energy consultant NABCEP Certified PV Installation Professional™:  Solar Gain Services, LLC PO Box 531 Monte Vista, CO 81144 sgsrenewables@gmail On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Hi All, I have an installer  buddy where i used to live who's having to try and get a discover lithium warrantied.   Its 3 yrs old, 2 years installed. The dealer is closed, and the customer doesn't have the POP. Discover is being very difficult.   The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won't stay on long enough to download the info. Does anyone have a contact who could help my  installer/friend  with this issue? thanks Jay _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org

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