Hahaha!
You may have missed my earlier post on the topic. SolarEdge has gone from very best, most informed tech support IMO in the industry to the very bottom in a span of two months. Word from SE insider is that rapid growth brought on many new folks and tech inquiries exacerbated by new SetApp inverters. I'd say also exacerbated by a big decline in quality. We have had so many SE failures recently my team and I just discussed moving to Enphase. Really. I told the SE exec that there ought ot be tiered support so long-time, proven NABCEP installers can get real support without going through pain on tier-1 techs asking the most basic questions. But this SE exec response.shockingly.was that the certified guys were often the worst to deal with. I'm about fed up with it. Costing me money and goodwill with customers. SE might be looking after $$$ for nivestors but all they have done is pass customer support onto our backs. Howard "Scot" Arey 254-300-1228 <mailto:scot.a...@solarcentex.com> scot.a...@solarcentex.com From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Marco Mangelsdorf Sent: Wednesday, July 31, 2019 2:09 PM To: 'RE-wrenches' <re-wrenches@lists.re-wrenches.org> Subject: [RE-wrenches] SolarEdge woes Aloha, Does anyone know any special tricks to get through to a live person at SolarEdge support? We've been dealing with nightmare waits of HOURS while my field crew wait, wait and wait and wait some more. Thanks, marco
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