I believe calling at 2 AM your time would help. Once you hit about 8:30
AM EST, you might as well just do the online thing. Often online just
takes 10-30 minutes and you get a valid answer (though I was told by a
tech today he spent three hours going this route - hopefully that was a
one-time occurrence). I am not thrilled with the online approach but it
may alleviate some of your headaches. You can find their help chat
button in the lower corner when on their support webpage.
I am surprised how poor the service departments are for the majority of
inverter manufacturers. I think I would pay an extra $10/inverter for
better support when needed. Or a monthly club membership fee.
Matt
On 2019-07-31 15:08, Marco Mangelsdorf wrote:
> Aloha,
>
> Does anyone know any special tricks to get through to a live person at
> SolarEdge support?
>
> We've been dealing with nightmare waits of HOURS while my field crew wait,
> wait and wait and wait some more.
>
> Thanks,
>
> marco
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--
Matthew Partymiller
Solar Energy Solutions, LLC
(877) 312-7456
m...@sesre.com
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