Hi Kevin, are all your sites up? I just noticed one that went down a little while ago and I'm trying to determine if it is an internet issue or something more serious. Thanks, Howie Howie Michaelson NABCEP Certified Solar PV Installer™ Sun Catcher, LLC Solar Energy Systems Sales and Service VT Solar Electric Incentive Partner 802-272-0004
On Fri, Mar 9, 2018, 5:47 PM Kevin Pegg <kp...@energyalternatives.ca> wrote: > I think my issue was the particular tech rep I was attempting to work > with. I resubmitted my case and got a new rep who's first response was: > > "I'm really sorry about the insight issues. There were major system > updates done on the system last week which might have caused some data > issues. The server team is investigating and I will keep you informed of > the progress. If you can export a chart from one of the comboxes which does > not match the insight data that would help us greatly. > > So I am working with them sending data showing the discrepancies between > live data on the combox and the slightly delayed data on the portal. > > I urge any wrenches who are relying on the Insight portal presently to > verify the data you are seeing is in fact correct. Right now about 1/2 the > sites I monitor are incorrect. > > Kevin > > -----Original Message----- > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > Behalf Of Dave Angelini Offgrid Solar > Sent: March-09-18 1:16 PM > To: RE-wrenches <re-wrenches@lists.re-wrenches.org> > Subject: Re: [RE-wrenches] Conext Insight Portal issues > > Kevin, > > I always thought you were Maverick? I attached a sreen shot from insight. > I use it every day on about 15 systems that I "house sit". > > There always is a delay of up to 18 minutes or so. I have not had any > problems and so I would say it is on your end. Try another computer and > make sure all the firmware is up to date. Look at the combox events page > and see if something is not right. It should reboot every night just after > 3 am. > > Dave Angelini Offgrid Solar > "we go where powerlines don't" > http://members.sti.net/offgridsolar/ > e-mail offgridso...@sti.net > text 209 813 0060 > > > > > I hadn’t noticed, but I also hadn’t been cross checking. I can > > compare a couple sites to see if it is happening here. > > > > Sent from my iPhone > > > >> On Mar 9, 2018, at 12:55 PM, Kevin Pegg <kp...@energyalternatives.ca> > >> wrote: > >> > >> Hello Wrenches, > >> > >> I am curious if others out there are using the Conext Insight Portal > >> to monitor Schneider-based systems? > >> > >> I have been using this portal for a while now. When it works I find > >> it very useful and fast to have a quick snapshot of system status. > >> Lots faster than having to log into individual systems. > >> > >> However, recently the portal data has been very unreliable, and tech > >> support is generally dismissive of my concerns. At present state, > >> about half of my customer sites are displaying completely inaccurate > >> information. At first glance there is nothing wildly abnormal about > >> the data so you might think it is ok. Except it is all wrong it is as > >> if it is displaying another site. I have submitted details of my > >> findings to tech support, and to date they have not accepted that this > is a problem. > >> This started on March 7th. Some customers are getting irritated now. > >> > >> Curious if others are using this system and if you have had any > >> similar issues. Which you may not notice unless you do the direct > >> comparison between combox or other live data and portal data. > >> > >> Kevin > >> > >> _______________________________________________ > >> List sponsored by Redwood Alliance > >> > >> List Address: RE-wrenches@lists.re-wrenches.org > >> > >> Change listserver email address & settings: > >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >> > >> List-Archive: > >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis > >> t.html > >> > >> List rules & etiquette: > >> www.re-wrenches.org/etiquette.htm > >> > >> Check out or update participant bios: > >> www.members.re-wrenches.org > >> > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > List Address: RE-wrenches@lists.re-wrenches.org > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > List-Archive: > > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist > > .html > > > > List rules & etiquette: > > www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > www.members.re-wrenches.org > > > > > > > Dave Angelini Offgrid Solar > "we go where powerlines don't" > http://members.sti.net/offgridsolar/ > e-mail offgridso...@sti.net > text 209 813 0060 > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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