I just do offgrid systems and so all I want to see was did the system finish charge yesterday, go to float, and the current load. If the site shows up on my map and everything is green, I am happy. What else are you looking for please? --Dave
> I think my issue was the particular tech rep I was attempting to work > with. I resubmitted my case and got a new rep who's first response was: > > "I'm really sorry about the insight issues. There were major system > updates done on the system last week which might have caused some data > issues. The server team is investigating and I will keep you informed of > the progress. If you can export a chart from one of the comboxes which > does not match the insight data that would help us greatly. > > So I am working with them sending data showing the discrepancies between > live data on the combox and the slightly delayed data on the portal. > > I urge any wrenches who are relying on the Insight portal presently to > verify the data you are seeing is in fact correct. Right now about 1/2 the > sites I monitor are incorrect. > > Kevin > > -----Original Message----- > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > Behalf Of Dave Angelini Offgrid Solar > Sent: March-09-18 1:16 PM > To: RE-wrenches <re-wrenches@lists.re-wrenches.org> > Subject: Re: [RE-wrenches] Conext Insight Portal issues > > Kevin, > > I always thought you were Maverick? I attached a sreen shot from > insight. > I use it every day on about 15 systems that I "house sit". > > There always is a delay of up to 18 minutes or so. I have not had any > problems and so I would say it is on your end. Try another computer and > make sure all the firmware is up to date. Look at the combox events page > and see if something is not right. It should reboot every night just > after > 3 am. > > Dave Angelini Offgrid Solar > "we go where powerlines don't" > http://members.sti.net/offgridsolar/ > e-mail offgridso...@sti.net > text 209 813 0060 > > > >> I hadnââ¬â¢t noticed, but I also hadnââ¬â¢t been cross checking. I >> can >> compare a couple sites to see if it is happening here. >> >> Sent from my iPhone >> >>> On Mar 9, 2018, at 12:55 PM, Kevin Pegg <kp...@energyalternatives.ca> >>> wrote: >>> >>> Hello Wrenches, >>> >>> I am curious if others out there are using the Conext Insight Portal >>> to monitor Schneider-based systems? >>> >>> I have been using this portal for a while now. When it works I find >>> it very useful and fast to have a quick snapshot of system status. >>> Lots faster than having to log into individual systems. >>> >>> However, recently the portal data has been very unreliable, and tech >>> support is generally dismissive of my concerns. At present state, >>> about half of my customer sites are displaying completely inaccurate >>> information. At first glance there is nothing wildly abnormal about >>> the data so you might think it is ok. Except it is all wrong it is as >>> if it is displaying another site. I have submitted details of my >>> findings to tech support, and to date they have not accepted that this >>> is a problem. >>> This started on March 7th. Some customers are getting irritated now. >>> >>> Curious if others are using this system and if you have had any >>> similar issues. Which you may not notice unless you do the direct >>> comparison between combox or other live data and portal data. >>> >>> Kevin >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>> t.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >> .html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> > > > Dave Angelini Offgrid Solar > "we go where powerlines don't" > http://members.sti.net/offgridsolar/ > e-mail offgridso...@sti.net > text 209 813 0060 > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net text 209 813 0060 _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
