In both instances those employees were just plain rude. That behavior is inexcusable. Good on you for walking away & voting with your wallet elsewhere.
How many people want to start riding but need help selecting an affordable, appropriate bike to get started, encounter this sort of attitude, and decide "biking seems pretty snobbish; I'll look into something else"? dougP On Thursday, August 1, 2013 11:07:36 AM UTC-7, LeahFoy wrote: > > Also, there is a certain attitude one often encounters in some shops. My > sister and her husband lived downtown in a big city when her husband was > going through law school. He used a bicycle to get around, and one day, it > needed some repair work. Heather took the bike in to the shop, and will > never forget being made to feel so small. The employee looked down his nose > at that silver Target Schwinn, and said, "We can fix it, but you know > there's only so much you can do to a bike like that. It won't ever ride as > well as....." and then droned on about the nicer bikes for sale in his > shop. She was so upset because at that time, that was the best they could > afford, and they weren't there to be told how crappy their bike was; they > were there for a simple repair. > > When my boys were ready for upgrades on their little bikes, I started out > back at the Trek store. (I asked Riv if they had a kids' bike to recommend, > and they really didn't.) I wheeled the little 16 in Trek Jet to the counter > and waited. There was one other customer in the whole store and 3-4 > employees working. I stood at that counter for almost 20 minutes. They > joked with each other, and paid attention to the lycra-clad male customer > in the store, but they ignored me, my 4 year old Lincoln and our little > bike. I could have called someone over, but since I was standing in plain > sight and knew they had seen me, I didn't. Finally, I slowly wheeled the > little bike back and left the store. No one said a word to me. I drove > straight to the Specialized store, where they greeted us warmly, and > purchased the Lincoln's Hotrock for more money. > > On Thursday, August 1, 2013 10:39:08 AM UTC-7, Ron Mc wrote: >> >> comfortable, useful, efficient, fast - I'm sorry, you'll have to pick one >> - we don't have a pigeonhole for that. >> >> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/groups/opt_out.
