Doug, you're right, but also the employees in these offending bike shops need to have a better idea of what kind of bike suits what kind of riding, instead of steering everyone to racy carbon fiber bikes with low handlebars and narrow tires. After all, LeahFoy clearly explained what she wanted her bike for, and yet the salespeople still tried to sell her a bike that was not at all appropriate to her kind of riding.
I guess we're all bad at putting ourselves in the other person's shoes, but sales people really ought to be able to get away from what they value in a bike, and empathize with what the customer values in a bike. And it would be nice if bike sales people would point out that weight is not the only concern. A person who wants to get started riding ought to be able to walk into a bike shop, and come out with a nice low- or medium-level bike that suits their fitness and their intended use. > I've mused on how much better the bike shop experience could be if the > employees had just a bit of training in the sales process. After all, if > you walk into a clothing store to buy a suit, the sales person would be > crazy to show you blue jeans. Primarily this means asking the customer > questions about what they want & how they intend to use it. It's really > quite simple but seems to have escaped a lot of retailers. "What are you > riding now?" and "What changes are you looking for?" and "What type of > riding do you do?", etc., etc. Instead you probably got a lot of "This is > our best selling bike..." or "This has the latest features...." or similar. -- -- Anne Paulson It isn't a contest. Enjoy the ride. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/groups/opt_out.
