I believe John moved to Portland. Don't remember the reason why. On Saturday, January 19, 2013 5:16:23 PM UTC-8, Mike Gillespie wrote: > > Rivsters, > > Enjoyed the video. Looks like a great place to work. However, I > noticed that John Bennett was left out. Just checked the Riv website, > and sure enough, no John listed in the staff line-up. Mark is now GM. > Seems like a recent change the went unnoticed, unless I misses > something. > > Mike G. > > On 1/19/13, René Sterental <orth...@gmail.com <javascript:>> wrote: > >> > >> It really doesn't matter. As a customer, one of the things that earns > my > >> loyalty is feeling that the shop/vendor/company will go out if their > way > >> to > >> do something for me. Rivendell has done it in the past and I expect > will > >> continue to do it in the future if necessary. That is why I have 4 > >> Rivendell bicycles and keep buying from them things I could buy > >> elsewhere. > > > > > > In turn, I try to avoid being unreasonable and taking advantage of them. > > I've been in the opposite side of the spectrum, where stuff I wanted was > > being sold by a vendor who I felt treated me poorly, and I've learned > the > > hard way that it wasn't worth buying from them, especially when there > are > > many other equivalent options out there. > > > > While as a customer, I do not expect that Rivendell will replace my > frames > > whenever anything unfortunate happens to them, when I needed them to, > for > > sizing issues, they volunteered to do it. For an individual, it might > mean > > everything; for a shop, it will likely b the seed of more future > business > > and referrals. While there are indeed people who will abuse this, on the > > long run the benefit for all will be much larger. For me, it sealed the > > deal. > > > > I don't support the LBS that is closest to me; I support the ones that > give > > me the best service and go out of their way for me; they make me feel > > special and welcome. When they stop doing that due to management > changes, > > policy changes or because the sales person or mechanic that did it goes > > elsewhere, I follow them to their new place of work unless they go out > of > > town, even if I have to drive further. > > > > And going back to the video, while everyone I've ever interacted with at > > Rivendell has always been wonderful, I do agree that Keven is special. > Very > > special. I wasn't surprised when Grant stated it in the video. > > > > René > > > > > > > > -- > > Sent from Gmail Mobile > > > > -- > > You received this message because you are subscribed to the Google > Groups > > "RBW Owners Bunch" group. > > To post to this group, send email to > > rbw-owne...@googlegroups.com<javascript:>. > > > To unsubscribe from this group, send email to > > rbw-owners-bun...@googlegroups.com <javascript:>. > > For more options, visit this group at > > http://groups.google.com/group/rbw-owners-bunch?hl=en. > > > > >
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