Rivsters, Enjoyed the video. Looks like a great place to work. However, I noticed that John Bennett was left out. Just checked the Riv website, and sure enough, no John listed in the staff line-up. Mark is now GM. Seems like a recent change the went unnoticed, unless I misses something.
Mike G. On 1/19/13, René Sterental <orthie...@gmail.com> wrote: >> >> It really doesn't matter. As a customer, one of the things that earns my >> loyalty is feeling that the shop/vendor/company will go out if their way >> to >> do something for me. Rivendell has done it in the past and I expect will >> continue to do it in the future if necessary. That is why I have 4 >> Rivendell bicycles and keep buying from them things I could buy >> elsewhere. > > > In turn, I try to avoid being unreasonable and taking advantage of them. > I've been in the opposite side of the spectrum, where stuff I wanted was > being sold by a vendor who I felt treated me poorly, and I've learned the > hard way that it wasn't worth buying from them, especially when there are > many other equivalent options out there. > > While as a customer, I do not expect that Rivendell will replace my frames > whenever anything unfortunate happens to them, when I needed them to, for > sizing issues, they volunteered to do it. For an individual, it might mean > everything; for a shop, it will likely b the seed of more future business > and referrals. While there are indeed people who will abuse this, on the > long run the benefit for all will be much larger. For me, it sealed the > deal. > > I don't support the LBS that is closest to me; I support the ones that give > me the best service and go out of their way for me; they make me feel > special and welcome. When they stop doing that due to management changes, > policy changes or because the sales person or mechanic that did it goes > elsewhere, I follow them to their new place of work unless they go out of > town, even if I have to drive further. > > And going back to the video, while everyone I've ever interacted with at > Rivendell has always been wonderful, I do agree that Keven is special. Very > special. I wasn't surprised when Grant stated it in the video. > > René > > > > -- > Sent from Gmail Mobile > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > To unsubscribe from this group, send email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/rbw-owners-bunch?hl=en. > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
