As a supplier and repairer of Computers I gain experience of what is good and bad from the repairs I am required to do. Both, what goes faulty the least/most and how good I find the manufactures/distributors in their support. For instance when Acer were giving us so much hassle in the UK (on a good day we had our calls answered the same day and without waiting on the phone for hours) I decided to go back to the distributor with the problems and the service received improved dramatically. Although I was and still am an Acer Partner I got better service because the distributor had more power. With Hard disks I found that the number of scrapped hard disks (Baring in mind I repair other makes of machines as well as my own) rated Seagate as the least with Western Digital by far the most. In a former Life I was a Television Engineer, finally Service manager for a large Lincolnshire based company. I used the same methods whilst working for that company and then used the same methods when I left and set up my own company. When we had the television shop I only sold two makes (these were the most reliable of manufacturers and gave the best quality viewing, based on my experiences) these very rarely need work and so our reputation was enhanced. Our engineers still worked on makes supplied by other companies and as we only saw only the out of warranty faults the remedies were well known and we provided a quick and reliable repair. Of course if I had used the standard business model and not cared about my customers I would now be very rich and on a yacht in the Mediterranean instead of still working but that's another story. I give truthful advice to my clients based on my experience. This is a local view. (Acer's service may be completely different in other parts of the world.) Most of you however either have similar experiences and base your purchases on those experiences or have found a company which can supply your needs and answer your questions reliably. Finally, I have made mistakes and I have supplied components which have proved to be bad buys. Even the best manufacturers can make a single bad product or the odd product that fails. My answer to this problem is "The buck stops here" I supplied it and hopefully can get redress from my distributor or manufacturer. If not I make sure that the customer is satisfied.
Cheers Peter Peter Hart Computers -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Peter Cushing Sent: 22 April 2009 10:01 To: [email protected] Subject: Re: [NF] Acer vs AVG About 3 years ago we bought 5 or 6 acer laptops including mine. All have had problems except mine, which may be luck or maybe I'm a bit more careful with mine and it does not go home that often. The other machines had various problems including keys that stopped working and a couple of hard disk failures. My boss sent them back and don't think he had many problems getting them fixed, but it was the fact that so many went wrong that put us off. Peter _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/a57fa4cf19531343a2ee11b57db8e3af04c...@server.peterhartcomputers.local ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
