Since I believe that common law requires anyone who sells a defective product to repair the defects for free, replace the product with a working version, or provide a full refund, whether it's software, cars, TVs, or houses, I don't see any solution to that issue except to regard that as a cost of doing business and build it into the business model. To do otherwise would (and should) make one vulnerable to legal action.The problem can be what exactly constitutes a defect.In some cases, I have developed an app on the understanding that it is a work in progress and somewhat experimental and that there may be deficiencies that have to be dealt with later. The client gets an app that works fairly well but that is not bulletproof. Under that model, any additional time is charged unless it really was something where I blew it.
I don't have any personal objection to that approach. I'm not sure what common law would say if the client wanted a refund, or demanded that you make it bulletproof without additional charges though. A contract could be written with those kinds of stipulations, but, at least in the US, a person cannot sign away his/her basic rights no matter what's in a contract.
Ken Dibble www.stic-cil.org _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
