At 07:00 2014-01-24, Ken Dibble <[email protected]> wrote:
[snip]
Since I believe that common law requires anyone who sells a
defective product to repair the defects for free, replace the
product with a working version, or provide a full refund, whether
it's software, cars, TVs, or houses, I don't see any solution to
that issue except to regard that as a cost of doing business and
build it into the business model. To do otherwise would (and should)
make one vulnerable to legal action.
The problem can be what exactly constitutes a defect.
In some cases, I have developed an app on the understanding
that it is a work in progress and somewhat experimental and that
there may be deficiencies that have to be dealt with later. The
client gets an app that works fairly well but that is not
bulletproof. Under that model, any additional time is charged unless
it really was something where I blew it.
Sincerely,
Gene Wirchenko
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