On 1/22/14 1:22 AM, Mike Copeland wrote:
> Actually, I just spent a few hours with Chrome Remote Desktop and while you 
> have to
> have Chrome installed on both ends, Chrome doesn't have to be running on the 
> remote
> end for the remote desktop to work.

Here's what I do, for clients I establish a contracted relationship with (if 
I'm to
provide application help/support or even system administration).

1) either I provide a VPN tunnel (OpenVPN) or they already have it.
2) either I provide a firewall or they already have it and can configure it for 
my
access over the VPN.
3) install VNC service on all workstations and servers I'll be expected to 
interact
with at some point in the future.
4) maintain a .vncpasswd file on my client machines so I don't need to enter a
password to connect.
5) write a set of aliases and/or scripts on my development computers to quickly
connect to a given system by issuing a simple command, like:

  vnc sbs server17

6) start getting stuff done in like 2 seconds with no hassles.

All technogies used in the above are completely free. The only person making 
money
off this is me. ;)

Sure, initial setup of the firewall/vpn isn't cheap (~$1k for hardware/ ~$2k 
for my
time) but amortized over time (logging into client systems a zillion times in a
decade and it not taking 15 minutes each time, and not needing *them* to do 
anything
at all to make it happen, for example) it saves everyone headache, hassle, and 
money.

Plus, having that infrastructure allows for other side-benefits, such as owners 
or
key people having secure access to the network from home.

All that said, sometimes I do need to support people in the field (sometimes 
problems
with my software being used by my client's customers bubble up to me and I need 
to
deal with them directly). In that case I'm forced to make a decision on how to 
go
about it, and it is just painful everything that must work perfectly on their 
side,
including them having some sort of clue and using any of dozens of permutations 
of
Windows, IE, whether or not their user has admin rights, and whether or not 
their
system is loaded with malware.

Next time I'll remember about Chrome Desktop so I can try it out - maybe it'll 
work
better than all the others. But I tell you, I've been using VNC for going on 20 
years
now and it's been far better than the rest for my purposes.

Paul


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