I tested Google Chrome Remote Desktop. It works well. Seems fast enough. But
who knows how safe it is. Google has a reputation of tracking everyone's
emails and Internet searches. So why not tracking remotes. It should work
for my needs right now.
The main problem with LOGMEIN is that every one of my customers would have
to buy a license in order for me to connect to them. A product like Rescue
is very expensive and meant for corporate tech support use.
Nick Geti
----- Original Message -----
From: "Paul Hill" <[email protected]>
To: "ProFox Email List" <[email protected]>
Sent: Tuesday, January 21, 2014 2:58 PM
Subject: Re: [NF] Logmein will no longer be free
On 21 January 2014 17:01, Nicholas Geti <[email protected]> wrote:
Just got a notice that the LOGMEIN service will no longer be free at the
end of January. After that it is a special $49.00/year for long time
users but no guarantee that this will hold after one year.
I tried Teamviewer but they discourage one from using it for general
purpose customer support. Morally if you are using it for free then they
only allow a single user to be able to access his own computer remotely,
not to access numerous others.
For a while now I've been less than happy with the various remote control
apps.
I need something that:
- Is royalty free for my customers.
- Not too expensive for me and my dealerships :-)
- Works when *both* ends are firewalled without the need to open a
port (some of my resellers are not so tech savvy).
- Can be launched from my App. Click on a button, enter the pin that
the guy/girl on the phone gives you.
- Preferably doesn't require installation of 3rd party sw (e.g. Skype)
- I don't care too much about file transfer functions as I have a ftp
server. However it would be nice for *those* customers that block
things (I have a nuclear power station as a customer :-) [1].
For many years I have been using DeskShare (http://www.deskshare.net).
It's not free, but faster than most alternatives (VNC, TeamViewer,
LogMeIn). However, it looks like the company is shutting down the
product. We are having trouble purchasing licenses.
Something that looks really nice is a VNC Repeater (Google it, there
are various implementations). This allows you to use VNC without
opening any ports. The downside is that you need a machine connected
to the internet to act as the 'man in the middle' to pass through both
firewalls (both sides are 'outgoing' connections). This is not a
problem for me as I have a cheap hosted server with good bandwidth.
Sorry Nicholas, that's probably not much help for you :-)
Let's discuss, I'm sure we have the same problem.
[1] I really do but they don't allow any internet traffic! Site visits
only.
--
Paul
[excessive quoting removed by server]
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